Seth Rupert

• Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
• Optimized branch performance by analyzing key metrics and implementing targeted action plans.
• Improved customer satisfaction by providing personalized banking solutions and efficient service.
• Championed customer retention efforts, addressing concerns promptly and effectively resolving issues.
• Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
• Built strong rapport with clients for long-lasting relationships by understanding their financial goals and recommending suitable solutions.

• Processed cash advances, check cashing requests, money orders, wire transfers and other transactions for customers in a timely manner
• Efficiently managed customer accounts, including deposits, withdrawals and transfers while adhering to bank procedures and regulations
• Developed positive relationships with customers through friendly interactions and product knowledge
• Demonstrated exemplary customer service skills by promptly responding to customer inquiries and complaints in a professional manner
• Provided financial advice to customers regarding their banking needs and services offered by the bank
• Assisted customers with opening new accounts, loan applications, credit card applications and other related documents
• Attended regular meetings to continue growth in bank products, sales and compliance
• Applied extensive knowledge of bank products and services to identify sales opportunities and answer customer inquiries

• Developed and implemented a comprehensive training program for the team, resulting in a 50% reduction in onboarding time and increased productivity by 20%
• Interviewed and selected a team of 15 individuals with diverse skill sets to execute below the line marketing campaigns, resulting in a 30% increase in campaign effectiveness
• Managed a budget of $500,000 to execute below the line marketing campaigns across multiple channels, achieving a ROI of 150% and generating $750,000 in revenue
• Collaborated with cross-functional teams to optimize campaign performance through data-driven insights, resulting in a 10% reduction in marketing costs while maintaining consistent revenue growth

• Managed and supervised a team of up to 15 employees, ensuring efficient workflow and high productivity levels

• Collaborated with vendors to address and resolve various issues at the club, resulting in improved customer

satisfaction by 20%

• Handled cash reconciliation, deposits, and personally transported cash to the bank on a daily basis, maintaining

accurate financial records.

• Developed and executed innovative marketing strategies, resulting in a 20% increase in customer engagement and driving $100,000 in revenue within the first quarter
• Implemented targeted promotional campaigns, leading to a 15% growth in customer acquisition and generating an additional $50,000 in revenue
• Managed and supervised a team of up to 15 employees, ensuring efficient workflow and high productivity levels
• Collaborated with vendors to address and resolve various issues at the club, resulting in improved customer satisfaction by 20%
• Handled cash reconciliation, deposits, and personally transported cash to the bank on a daily basis, maintaining accurate financial records
• Developed and executed targeted marketing campaigns, resulting in a 20% increase in lead generation
• Collaborated with sales team to nurture leads through personalized follow-up and communication, resulting in a conversion rate of 15%
• Implemented customer referral program, leading to a 30% increase in referral-generated leads