Seth Smilden
Apple Valley,CA
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
IT Specialist/Assistant Tech
D33p Technology LLC
Hesperia, USA
01.2020 - Current
- Configured and deployed secure desktop environments with AnyDesk for remote technical support at Adelanto Animal Shelter, ensuring 100% uptime for critical systems.
- Installed and optimized 20+ WiFi access points at Everest at Oceanside Retirement Home, enhancing network coverage and security across a 50,000 sq ft facility.
- Reformatted and configured laptops with Windows 11 for Tous Law Group, implementing dual-monitor workstations to improve productivity and user experience.
- Conducted basic vulnerability scans and patch management during system setups, reducing potential security risks by 30%.
Education
EJPT - Cyber Security
INE Security
Associate of Science - Computer Information Systems
Victor Valley College
01.2026
Skills
- Problem solving
- Adaptability
- Self-motivation
- Attention to detail
- Analytical mindset
- Windows, Linux/Unix Administration
- Technical support
- Malware Analysis
- Firewall Management
- Threat intelligence
- Python
- Team collaboration
- Problem analysis
- Customer service
- Quality assurance
References
Available upon request.
Timeline
IT Specialist/Assistant Tech
D33p Technology LLC
01.2020 - Current
EJPT - Cyber Security
INE Security
Associate of Science - Computer Information Systems
Victor Valley College