Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Seth Stevens

Baytown

Summary

Dynamic operations leader with a proven track record at Chick-fil-A, excelling in conflict resolution and process optimization. Spearheaded initiatives that enhanced productivity and employee morale, while effectively managing large teams. Skilled in developing training materials and implementing improvements, ensuring operational excellence and high customer satisfaction.

As a former Director Assistant and Director, I bring a unique blend of leadership, crisis management, and operational coordination skills that directly translate into the fast-paced, high-stakes world of firefighting. My experience overseeing teams, managing logistics, and making critical decisions under pressure has equipped me with the ability to remain calm, think clearly, and lead effectively in emergency situations.

I have developed strong communication skills through coordinating across departments and leading briefings—skills that are vital when collaborating with fire crews, and other emergency responders. Time management and prioritization were essential in my previous roles, ensuring that high-priority tasks were addressed efficiently—just as lives may depend on quick, accurate decisions in the fire service.

In addition, my background required unwavering attention to detail, strong situational awareness, and the ability to anticipate problems before they arise—all qualities that are fundamental in maintaining safety and executing fire suppression and rescue operations. My ability to adapt, stay organized under pressure, and lead by example makes me a valuable asset in any firefighting team.

Overview

6
6
years of professional experience

Work History

Manager's Assistant

Chick-fil-A
Baytown
07.2023 - Current
  • Supported daily operations by coordinating staff schedules and shift changes.
  • Assisted in training new team members on customer service protocols.
  • Maintained cleanliness and organization in food preparation areas according to standards.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.

Director of Operations

Chick-fil-A
Brownsville
04.2019 - 07.2023
  • Streamlined daily operations to enhance efficiency and productivity across departments.
  • Coordinated staff schedules to ensure adequate coverage and resource allocation.
  • Facilitated team meetings to discuss project updates and operational challenges.
  • Implemented process improvements to reduce waste and optimize workflows.
  • Developed training materials for onboarding new employees effectively.
  • Monitored inventory levels to prevent shortages and ensure operational continuity.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Established operational guidelines and identified opportunities for improvement.

Education

Some College (No Degree) - Emergency Medicine

San Jacinto College
Pasadena, TX

Skills

  • Conflict resolution
  • Decision-making
  • Problem-solving
  • Patient assessment
  • Clinical documentation
  • Emergency care
  • Coaching and mentoring
  • Adaptability and flexibility

Affiliations

  • Me and my wife go hiking and to state parks a lot
  • The gym is something I go to often
  • I have to maintain the numbers of the store i am currently working at.

Languages

English
Native/ Bilingual
Spanish
Full Professional

Accomplishments

  • At chick-fil-a we have gotten bonuses in accordance for reaching our goal in lowering waste.

Timeline

Manager's Assistant

Chick-fil-A
07.2023 - Current

Director of Operations

Chick-fil-A
04.2019 - 07.2023

Some College (No Degree) - Emergency Medicine

San Jacinto College