Dynamic leader with a proven track record at Minnesota Coaches and Hightop Hospitality, adept in customer relationship management and technical aptitude. Excelled in high-stress situations, driving sales in restaurants growth from $17,000 to $50,000 weekly over a two year period. Skilled in decision-making and training new hires by driving goals using the S.M.A.R.T system and KPI's, fostering high employee satisfaction and client loyalty through strategic management and effective communication.