Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Seth Stewart

Cottage Grove,MN

Summary

Dynamic leader with a proven track record at Minnesota Coaches and Hightop Hospitality, adept in customer relationship management and technical aptitude. Excelled in high-stress situations, driving sales in restaurants growth from $17,000 to $50,000 weekly over a two year period. Skilled in decision-making and training new hires by driving goals using the S.M.A.R.T system and KPI's, fostering high employee satisfaction and client loyalty through strategic management and effective communication.

Overview

9
9
years of professional experience

Work History

Terminal Dispatcher

Minnesota Coaches
07.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 225 fleet vehicles both AM and PM shifts.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

General Manager

Hightop Hospitality
01.2021 - 07.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove sales growth from $17,000 to $50,000 per week through effective management and marketing strategies.
  • Revamped restaurant staff by rehiring and training new employees for key leadership positions to improve overall operations.

Service Professional

Darden Restaurants, Olive Garden
08.2015 - 04.2020
  • We Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
  • We Managed high-volume workloads while maintaining a strong focus on client satisfaction.
  • We Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
  • We Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to our field.

Education

No Degree - Engineering Mechanics

Inver Hills Community College
Inver Grove Heights
05-2018

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Time management
  • Problem-solving
  • Schedule management
  • Customer relationship management
  • Conflict resolution
  • Technical aptitude
  • Verbal and written communication
  • Training new hires

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with 40 Drivers to successfully transport Mikenny Vento Students From around the Twin Cities Metro to Schools in the 196 and 192 School Districts.
  • Reduced Labor Cost by 18% through effective Scheduling, and collaboration with staff to develop their ability to take on more responsibility and become self-sufficient.
  • Achieved an increase of 220% increase in gross sales by developing and implementing proper training and developing staff using S.M.A.R.T Goals to improve accuracy and efficiency.

Languages

Spanish
Limited Working

Interests

  • Outdoor Recreation, Fishing & Hunting
  • Kayaking
  • Participate in activities with my Son such as Swimming and Baseball
  • DIY and Home Improvement

Timeline

Terminal Dispatcher

Minnesota Coaches
07.2023 - Current

General Manager

Hightop Hospitality
01.2021 - 07.2023

Service Professional

Darden Restaurants, Olive Garden
08.2015 - 04.2020

No Degree - Engineering Mechanics

Inver Hills Community College
Seth Stewart