Seth Strout
Norman,OK
Summary
As a Bartender and Finished Beer Specialist, I combined customer service, process optimization, and technical troubleshooting to ensure high-quality service and product delivery. I designed efficient workflows for managing orders and service, while also troubleshooting issues with beer lines, CO2 systems, and glycol systems to maintain optimal beer quality. I trained coworkers on cleaning techniques, safety protocols, and troubleshooting methods, ensuring compliance with industry standards. Additionally, I monitored alcohol consumption to prevent over-serving, adhered to local laws, and used technology, such as POS systems, to track orders and inventory, ensuring smooth operations and a safe, enjoyable guest experience..
Overview
6
6
years of professional experience
Work History
Lead Finished Beer Specialist
Bj's Restaurant and Brewhouse
Oklahoma City, OK
07.2019 - Current
- Cleaned, maintained, and troubleshooted beer lines to ensure optimal functionality and quality of service for customers.
- Trained new coworkers on proper beer line cleaning techniques, troubleshooting methods, and safety procedures, ensuring high-quality results and adherence to company standards.
- Conducted regular inspections to address and resolve issues with CO2 systems, glycol systems, and FOBs (foam on beer) to guarantee the best product quality.
- Followed strict safety protocols during cleaning and maintenance processes to ensure a safe working environment and compliance with industry regulations.
- Transferred from Peoria, Az Location March of 2024
Head Bartender
BJ's Restaurant & Brewhouse
Oklahoma City, OK
05.2019 - Current
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Educated staff on responsible alcohol serving practices, as well as, training new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Transferred from Peoria, AZ location March of 2024
Education
Bachelor of Science - Mechanical Engineering
University of Oklahoma
Norman, OK12-2014
Skills
- Staff training and supervision
- Attentive service
- Strong communication skills
- Quality control standards
- Cost control
- Safe alcohol service
Timeline
Lead Finished Beer Specialist
Bj's Restaurant and Brewhouse
07.2019 - Current
Head Bartender
BJ's Restaurant & Brewhouse
05.2019 - Current
Bachelor of Science - Mechanical Engineering
University of Oklahoma
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