Seth Stuart

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Informed customers about special promotions and provided detailed information for various products.
• Responded to customer calls and emails to answer questions about products and services.
• Provided training and support to new associates to help provide high-quality customer service.
• Provided product and service recommendations to guide customers on products to meet varying needs.
• Handled billing and payment issues following guidelines, resolving disputes properly.
• Utilized internal software and tools to meet customer needs and resolved issues promptly.
• Kept detailed records of customer interactions to track and resolve issues quickly.
• Increased revenue by cross-selling and upselling products and services.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Performed general housekeeping and cleaning tasks.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Operated forklift to safely move and safeguard stock and supplies in warehouse.
• Completed cycle counts and monthly inventory.
• Collaborated with various departments to manage timely delivery of orders and avoid delays.
• Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
• Maintained clean, orderly work environment free of hazards.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Assisted in receiving, stocking and distribution of merchandise.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Assembled pallets and crates for secure transportation of materials.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Operated equipment while observing standard safety procedures.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Helped train new employees in safe practices and warehouse procedures.
• Successfully navigated large shipments of materials through tight spaces and busy facilities.
• Verified documentation and condition of freight to assure quality standards were achieved.

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Inspected equipment to diagnose operational issues.
• Explained diagnostic findings to customers and outlined repair or service options.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.
• Evaluated systems according to predetermined checklist and noted issues.
• Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
• Used technical skills, tools, and techniques like soldering to repair parts.
• Troubleshot and diagnosed issues with HVAC and refrigeration units.
• Repaired and replaced faulty motors, blowers, switches and compressor units.
• Worked in strict compliance with applicable OSHA regulations and safety requirements.
• Performed routine maintenance on heating and cooling systems.
• Assisted in maintenance, repair and installation of ventilation systems.
• Kept accurate records of work activities, time, materials and faults on work orders.
• Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
• Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
• Inspected cooling systems and identified potential problems.
• Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
• Supervised and instructed assistants.
• Installed supporting components such as fuel lines and wiring to complete systems.

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Explained diagnostic findings to customers and outlined repair or service options.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.
• Evaluated systems according to predetermined checklist and noted issues.

• Loaded and unloaded building materials used for construction.
• Inspected installations to check for functionality and maintain customer satisfaction.
• Installed complete systems at new residential and business construction sites.
• Calculated materials and time needed for each job.
• Completed troubleshooting of malfunctions and diagnosed issues.
• Laid out materials and system components to prepare for installation.

• Installed complete systems at new residential and business construction sites.
• Calculated materials and time needed for each job.
• Completed troubleshooting of malfunctions and diagnosed issues.
• Laid out materials and system components to prepare for installation.
• Tested systems, noting issues and completing preventive maintenance.

Help Lead installer with whatever the job entailed for that day. Learned about HVAC in the process.

• Measured and cut pieces to maintain work efficiency.
• Performed skilled and semi-skilled [Type] work under supervision of senior technician.
• Kept work areas clean and organized.
• Arrived for work at scheduled time, properly dressed and ready to contribute to team success.