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Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at ARAMARK Sports and Entertainment. Proven ability to enhance guest experiences through effective communication and attentive service, while managing cash handling and dining area maintenance. Committed to fostering positive team environments and driving sales growth.

Articulate and energetic professional with exceptional oral and written communication skills, active listening, and analytical problem-solving abilities. Combining independence, confidence, and a warm and inclusive manner to share knowledge - a solid team player with a proven ability to establish rapport with staff and clients. Expert at providing relevant information and options to resolve issues. Dedicated administrative professional with successful experience in fast-paced office settings, known for being hardworking, responsible, punctual, and highly productive. Proactive in identifying and addressing issues to optimize processes and support team objectives. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes while ensuring high standards are met. Known for a collaborative approach and commitment to excellence. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.

Hardworking, friendly worker with experience in a multitude of clientele relations. Successful in delivering quality service in fast-paced environments with high volumes of patrons. Keeps a clean and organized work area, and remains calm under pressure. Works very well in both individual and collaborative work environments.

Certified Nursing Assistant with strong skills in vital signs monitoring and electronic health records management. Proven track record in maintaining HIPAA compliance while delivering compassionate patient support. Effective communicator focused on enhancing overall patient care outcomes.

I am a highly adaptable professional with a strong background in warehouse operations. As a dedicated welder with experience at Arclabs, proficient in MiG, Flux core, Stick, and TiG welding. Not only am I attentive to my work, I also have expertise in equipment operation and freight handling, ensuring safety and efficiency while maintaining OSHA standards. Ready to leverage skills to streamline processes and support organizational goals. Not only outgoing as a person but outgoing in whatever job comes in hand, easily adapted to the environment. Focused on using attention to detail with new things to contribute to new open opportunities.

Entry-level Human Resources professional with a Bachelor of Science in Human Resource Management and a minor in Marketing. Experience includes employee training, recruiting support, performance management, and policy enforcement within fast-paced, customer-facing environments. Recognized for strong organizational skills, discretion, adaptability, and the ability to support both employees and leadership teams.

Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Recognized for a proactive approach to identifying and resolving issues, with a strong focus on optimizing processes and supporting team objectives. Equipped with robust problem-solving abilities and a commitment to continuous learning, ready to contribute to team success and drive positive results. Experienced in performing routine and emergency maintenance on various equipment and systems, utilizing troubleshooting expertise to minimize downtime while consistently upholding safety standards.

Dynamic and dedicated leader with over 10 years of experience in Airport Customer Service, most recently specializing in Premium Service Management at Delta Air Lines. Successfully enhancing operational efficiency while prioritizing employee needs and customer satisfaction, consistently driving team success through effective communication and strategic problem-solving. Passionate about fostering a positive work environment and empowering teams to exceed organizational goals. Eager to leverage extensive expertise and a deep commitment to the Delta brand in the Department Manager role in Seattle, ensuring exceptional service delivery and team growth, and support of the operation of the most Premium Airline in Seattle.

In March of 2020 I was thrilled to accept the offer of OSM Above Wing in Nashville. Nashville was a city I had started my Delta career in 2012, a city I brought 3 children into the world, and a city I had myself “grown up” in my Delta Career. The city that had just celebrated Station of the Year. I started my position March 15, 2020 and within the first two days the effects of the Covid-19 Pandemic swept our country and brought our company to an unimaginable halt. Our operation in Nashville went from 42 flights a day to just 4 flights a day.
By October 2020, Business came back quickly as Nashville was a destination city. Bids and flight schedules were changing regularly and rapidly and we were often bidding twice a month. Protocols and seat blocks were updating and it was my job to learn, and implement these changes immediately. Flexibility and adaptability were ingrained in our team as a means of survival. As the operation recovered, hiring and onboarding became a priority. I swiftly had to develop processes for onboarding and training while running an operation with a limited amount of trained and able staff. This presented many difficult challenges, but I persevered and solved each problem as it came to light above wing, below wing, cargo, or wherever leadership was needed.
My passion in life is a love for people. Being detail oriented, hard working, creative, and a problem solver; I am always looking for more efficient ways to execute job functions. Balancing the operation and the needs of employees as the main focus of my job is a dream. I relish in having the opportunity to impact my station and the lives of the thousands of customers that pass through every day. Most recently developing my eye for the premium details and connecting with the service of our highest valued customers. Taking these skills and passions to the next level is exciting. I have a total of over 10 years Airport Customer Service experience with Delta Air lines dating back to April 2012 . I excelled in the CSA and Red Coat role, and have learned the programs and tools needed for an OSM both in an A Station including the Sky Club as well as a HUB environment. Most recently adapting and developing those skills while leading leaders in Seattle.
I have always had a passion for the Delta Brand, and have a true love for leading people.
Taking the skills I have learned to motivate my team and my passion for Delta's vision, I will be an excellent fit for leading leaders as the Department Manager in Seattle.
Thank You,
Cassie Lunsford- Premium Services Manager SEA
PROFESSIONAL SUMMARY Experienced Delta Leader seeking the Department Manager Role in Seattle.

Skilled Premium Services Manager with strong background in overseeing premium customer services and operations. Boasts proven abilities in team leadership, customer relationship management, and process improvement. Demonstrates exceptional problem-solving skills and the ability to enhance service quality while ensuring client satisfaction. Successfully implemented strategic initiatives that improved operational efficiency and positively impacted customer experience in previous roles.

Seth Swartz

Summary

Overview

Work History

Premium Services Manager

Senior Manager - Luxury Suites

Bar Manager

Kitchen Manager

Education

Bachelor's Degree - Psychology

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Premium Services Manager

Bar Manager

Senior Manager - Luxury Suites

Kitchen Manager

Bachelor's Degree - Psychology

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