Seth Tealbey

Washington,IL

Summary

Analytical support professional with proven track record in resolving technical issues and ensuring seamless operations for clients. Recognized for effective collaboration and driving team success in dynamic environments. Brings critical thinking, adaptability, and a proactive attitude essential for achieving consistent results. Committed to continuous learning and professional growth, enhancing both personal and team performance.

Overview

years of professional experience

Work History

Support Analyst

FDC Solutions

08.2020 - 07.2025

Responsible for monitoring the support desk and handling issues relating to Caterpillar Dealer Business System software running on IBM’s iSeries platform.
Worked with IBM’s Access Client Solutions to work on Caterpillar’s Dealer Business System software.
Monitored connectivity and batch file uploads between Caterpillar Dealers and CMS (Caterpillar Mailbox Systems).

Dishwasher and Italian Foods Clerk

Hy-Vee

01.2015 - 01.2019

Responsible for operating the industrial dish washing equipment.
Performed counter service and food prep.

Education

Bachelor of Science - Information Technology, Business Administration

Illinois State University

Normal, IL

05.2020

Skills

Programming exposure to Java, Visual Basic, SQL, COBOL, C#, Sequel, and web development languages such as HTML, CSS, JavaScript, and PHP in Systems Development coursework at Illinois State University
Exposure to user interface design
Experience in personal computer hardware and software updates and repair
Excellent team member and reliable coworker

Experience with Photoshop and GIMP software
Experience with Microsoft Office software suite
Proficient in support ticket tracking and resolution

Accomplishments

Developed a Dealer Activity Calendar to track maintenance and installs at customer dealerships.

Documented and resolved several difficult batch montioring and technical support tickets to ensure smooth transmission of customer data to Caterpillar.

Interests

Volunteering for community initiatives to give back to local communities and make a positive impact
Enjoy hobbies that combine physical activity with outdoor exploration
Crafting, DIY, and Miniature Painting Projects
Strategy Games

Timeline