Summary
Overview
Work History
Education
Skills
Accomplishments
Community Involvement
Timeline
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Seth Tindall

Portland,OR

Summary

Dynamic people-first leader who fosters a culture of highly engaged employees to deliver a best in class customer experience, resulting in increased market share and business profits. Strategic decision maker with an ability to analyze performance, identify opportunities, and implement customer centric solutions. Results driven pacesetter with a proven record of consistently exceeding sales goals and customer expectations. Forward-thinking individual who utilizes business acumen and political savvy to leverage and align teams to common business objectives.

Overview

14
14
years of professional experience

Work History

Branch Banking Market Leader

U.S. Bank
06.2022 - Current
  • Developed and executed strategic plans for business growth, increasing total sales 24.9% year-over-year.
  • Restructured Oregon Market eliminating two districts and remapping remaining seven to align for future growth.
  • Grew deposits balances by 2.1% with second largest Branch Banking market portfolio.
  • Reduced employee turnover by 16% across 140 branches and 800+ employees by fostering a positive work environment and creating physiological safety.
  • Improved employee engagement by 13% by cultivating a culture of excellence and inclusion.
  • Developed customized coaching plans, addressing specific skill gaps with both Branch Managers and Client Relationship Consultants.
  • Piloted multiple company initiatives with strong success and significant employee feedback.
  • Significant time spent as business line lead for new CRM platform which will empower branch employees drive additional productivity and revenue.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of One U.S. Bank and innovation.

Business Banking Sales Manager

U.S. Bank
07.2021 - 06.2022
  • Facilitated holistic digital forward growth for clients with annual sales of $2.5 - $10MM.
  • Directly managed Business Banking Relationship Managers and team of Treasury Management Payment Consultants.
  • Improved overall financial reporting by streamlining control processes and reporting structures within CRM Tool - Salesforce.
  • Reviewed existing data, current operational needs and forecasting information to identify and capitalize on system enhancement opportunities.
  • Met regularly with clients to better coach employees and help them assess needs and propose customized solutions.
  • Inspired Relationship Managers to become stronger, more agile and more effective through working habits and proper time management.
  • Communicated frequently with District Managers, Wealth Colleagues and Mortgage to provide feedback and discuss growth strategies.

District Manager

U.S. Bank
10.2013 - 07.2021
  • Directly managed both Branch Managers and Business Banking Specialists in hybrid role unique to the Portland Market.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Led branch teams consisting of In-Store, On-site, Metro, and Community branches across large geography of over 400 miles.
  • Led team of 155+ employees to best in class customer experience and employee engagement scores.
  • Grew household checking accounts by 3,412 accounts through targeted customer contact strategies over three-year span.
  • Collaborated with 2014 Dynamic Dozen team to create and deploy "branch appointment scheduling" to members of U.S. Bank Managing Committee (idea was officially implemented in 2017).
  • Increased gross revenue by 19.6% over two-year span with division's second largest revenue district.

Branch Manager

U.S. Bank
11.2010 - 10.2013
  • Established new division loan balance growth benchmark by adding $2.4 million dollars in new consumer balances during first three months of De Novo location.
  • Partnered with local chamber of commerce to focus on financial education and growth among Hispanic population in Ogden, UT (represents 32.6% of Ogden population).
  • Coached direct reports to improve individual and team results in all business measurements which created multiple Star of Excellent bankers and future Branch Managers.
  • Spearheaded district meetings in absence of District Manager by taking ownership of ideas and direction of meetings based on district's growth opportunities.
  • Mentored three existing Branch Managers from other districts to understand financials and coaching strategies helping two of three become Annual Pinnacle winners

Personal Banker

U.S. Bank
09.2009 - 11.2010
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Continually boosted branch production and revenue by 45% YOY by consistently exceeding all monthly and quarterly sales goals.
  • Highest producing banker at Branch of the Year during 2009; led team in loans, DDA and credit card production.
  • Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
  • Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.

Education

Bachelor of Science - Business Administration, Management

Western Governors University
Salt Lake City, UT
12.2023

Retail Bank Leadership -

CBA - Executive Banking School
Greenville, SC
07.2022

Associate of Arts - Sociology

Salt Lake Community College
Salt Lake City, UT
08.2009

Skills

  • Team Engagement
  • Culture Building
  • Data Analysis
  • Sales Coaching
  • Business Development and Planning
  • Business Leadership
  • Workforce Planning and Recruitment
  • Goal Setting
  • Strategic Planning
  • Continuous improvement

Accomplishments

  • Manager of the Year - Top Tier (2012)
  • Annual Pinnacle/Legends of Possible Winner (2012, 2013, & 2017)
  • Dynamic Dozen Member (2014)

Community Involvement

  • Board Chair - Make-A-Wish Oregon, 2022 to current
  • Investment Committee Chair - Boys and Girls Club of Southwest Washington, 2020 to current
  • Governance Committee Chair - Hispanic Metropolitan Chamber of Commerce, 2018 to current
  • Religious Leadership - The Church of Jesus Christ of Latter-Day Saints, 2014 to current

Timeline

Branch Banking Market Leader

U.S. Bank
06.2022 - Current

Business Banking Sales Manager

U.S. Bank
07.2021 - 06.2022

District Manager

U.S. Bank
10.2013 - 07.2021

Branch Manager

U.S. Bank
11.2010 - 10.2013

Personal Banker

U.S. Bank
09.2009 - 11.2010

Bachelor of Science - Business Administration, Management

Western Governors University

Retail Bank Leadership -

CBA - Executive Banking School

Associate of Arts - Sociology

Salt Lake Community College

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Seth Tindall