Seth Titus
Denver,CO
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
7
7
years of professional experience
Work History
Broadcast Technician
Kroenke Sports & Entertainment
Denver, CO
10.2022 - Current
- Reporting equipment problems, checking on repairs, and making emergency repairs to equipment as necessary.
- Quickly learning new skills and applying them to daily tasks, improving efficiency and productivity.
- Complete setup of NBA stats table for all Nuggets in-game stat trackers and monitoring the health of the equipment for duration of the game.
- Tear down and proper storage of all stats tracking equipment as well as replay and interview room equipment.
Freelance Technician
Hawkeye Innovations, Inc
Denver, CO
07.2022 - Current
- I am an on-site broadcast technician for the Colorado Rapids professional soccer team on their home game days
- I set up and perform test activities.
- I’m responsible for ensuring audio and video cables are secured prior to game time and monitoring the broadcast feeds during the game to troubleshoot any potential issues.
- I execute diagnostics, troubleshooting, and evaluations on live replay broadcast equipment for the MLS.
Account Manager
Platform Science
07.2021 - 05.2022
- I managed 5 trucking fleet customer accounts
- I helped provide and troubleshoot telematics software and hardware to enterprise trucking companies
- My responsibilities included on-site customer visits, technical knowledge and support, quarterly business reviews, and on-call communication with my customer accounts
- I helped oversee the first contract renewal in the company's history.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Liaised between account holders and various departments.
Customer Success Manager
MyCase Inc
Santa Barbara, CA
09.2018 - 07.2021
- During my time at MyCase I sharpened my skills in customer service and communication as well as developed new skills in deciphering engineering terminology and using Salesforce proficiently.
- My secondary role outside of the main customer success duties was to meet once a week with our engineering department to discuss improvements to our escalations process as well as suggest improvements to the software for issues that my team frequently heard from customers.
- I conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- I helped create a new customer support strategy to increase customer retention.
- I managed department call volume of 100+ calls per day and coordinated department schedules to maximize coverage during peak hours.
Tech Expert
Apple Inc
Greensboro, Santa Barbara, NC, CA
08.2015 - 08.2018
- I worked in sales, visuals, inventory, floor leadership, device troubleshooting and diagnostics, equipment repair, and community volunteer coordination
- Solved software and hardware problems using education and experience in Apple tech.
- I removed malware, ransomware and other threats from laptops and desktop systems.
- I helped streamline repair processes and update procedures for support action consistency.
- I was able to coordinate volunteer days for our employees to help with a dog adoption fair, food drive, Special Olympics of Southern California basketball tournament, and the annual Pride Day festival at Chase Palm Park.
Education
Bachelor of Arts - Psychology And Religious Studies
The University of North Carolina At Greensboro
Greensboro, NC05.2017
Bachelor of Arts - Christian Studies, English Literature
The College At Southeastern Baptist Theological Seminary
Wake Forest, NC05.2014
Associate of Arts - Music Business
Guilford Technical Community College
High Point, NCSkills
- Acquisition and Retention Strategies
- CRM Software
- Time Management
- Revenue Growth
- Opportunity Identification
- Overcoming Objections
- Customer Service
- Verbal and Written Communication
- Account Management
- Developing Partnerships
- Issue Resolution
Timeline
Broadcast Technician
Kroenke Sports & Entertainment
10.2022 - Current
Freelance Technician
Hawkeye Innovations, Inc
07.2022 - Current
Account Manager
Platform Science
07.2021 - 05.2022
Customer Success Manager
MyCase Inc
09.2018 - 07.2021
Tech Expert
Apple Inc
08.2015 - 08.2018
Bachelor of Arts - Psychology And Religious Studies
The University of North Carolina At Greensboro
Bachelor of Arts - Christian Studies, English Literature
The College At Southeastern Baptist Theological Seminary
Associate of Arts - Music Business
Guilford Technical Community College
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