Quote
Summary
Skills
Education
Work History
Work Availability
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Seth Vacek

Seth Vacek

Glen Burnie,MD

Quote

Omnes Viri Suis Factis Terminantur
~ Latin Proverb

Summary

People-oriented, highly motivated, and technologically inclined professional seeking to utilize six plus years of project management, data analysis, and customer service experience, to transition into a advertising position, with a reputable company.

Skills

  • Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
  • Ability to use sound business judgment to resolve issues with internal and external customers
  • Ability to work independently as well as collaboratively
  • Administrative logistics and operations
  • Available to work shifts that include irregular and/or extended hours, weekends, and holidays
  • Data collection, analysis, and documentation
  • Highly proficient in Microsoft Office Applications
  • Knowledge of airline regulations and safety awareness practices
  • Strong oral and written communication
  • Time management, prioritizing, and multi-tasking
  • Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Work outdoors in various weather conditions
  • Work with a sense of urgency to meet deadlines

Education

Bachelor of Arts - Psychology

University of Maryland - Baltimore County
Baltimore, MD
12.2008

Work History

Fleet Service Agent

American Airlines
Arlington, VA
10.2022 - Current
  • Adhere to safety protocols in directing aircraft departures and arrivals
  • Assist in maintaining seamless flight operations by safely and efficiently completing all designated aircraft services at arrivals and departures
  • Coordinate with other operational personnel to ensure efficient loading of baggage/cargo, aircraft servicing, and pushback
  • Interpret documentation (i.e., bag tags) to determine proper handling of baggage/cargo
  • Load baggage/cargo in the aircraft cargo compartment according to weight and balance specifications
  • Monitor traffic around the gate area to prevent collisions and/or aircraft damage
  • Participate in pre-arrival safety briefing
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Utilize handcarts, and safe lifting protocols, to transport and relocate baggage/cargo, and freight items
  • Wear all Personal Protective Equipment (PPE) in accordance with rules and regulations
  • Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services

Field Service & Sales Technician

Vivint Smart Home
Baltimore, MD
04.2022 - 10.2022
  • Act with honesty and integrity while interacting with customers during sales appointments and field installations
  • Calibrated instruments, controls, and equipment to test functionality and evaluate system performance
  • Collaborated with team members to assess sales performance on a weekly basis
  • Conduct a safety analysis of every home to assure a safe workplace for the technician and the customer
  • Delivered outstanding customer service on field visits to meet corporate guidelines
  • Explained and demonstrated equipment operations to customers
  • Explained and recommended service options to customers and detailed costs
  • Maximize earning potential by leveraging service and installation appointments into leads and additional revenue
  • Minimized customer callbacks and equipment failure by reviewing job upon completion
  • Observed field safety protocols to prevent injuries and accidents
  • Operated hand tools and power equipment according to corporate safety procedures
  • Performed preventive system service maintenance
  • Performed on-site installation, routine maintenance, and minor repairs to systems
  • Trained customers on equipment after installation
  • Wrote detailed service reports describing work completed, issues, and recommendations

Program Administrative Assistant

Alternative Center for Education North
Glen Burnie, MD
10.2017 - 04.2022
  • Actively engaged in written electronic communications and virtual Microsoft Teams faculty meetings to ensure students’ academic and behavioral progress is closely monitored
  • Administered, evaluated, and verified Program assessments via digital documentation and collective academic data analysis software
  • Consistently established clear goals and objectives related to the Organizational Improvement Plan
  • Consulted with Program administration, board directors, parent(s), and faculty regarding course curriculums and students’ learning needs
  • Improved skill and knowledge base in current trends, research and methodology in instructional techniques, technology, multicultural content, problem solving, and interdisciplinary connections
  • Maintained, repaired, and cared for Program facilities and equipment, student materials, and classroom technologies
  • Planned, prepared, and employed differentiated instructional strategies, to ensure students’ learning while completing STEM assignments/projects, with emphasizes on student safety when utilizing equipment/technologies
  • Recorded and processed weekly inventory, and ordered laboratory equipment and supplies as needed from authorized vendors

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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