Seth V. Glidden
Biddeford
Summary
Knowledgeable Telecommuincator with solid background in handling emergency and non-emergency calls, ensuring swift and accurate communication between dispatch teams and field units. Successfully coordinated responses in high-pressure situations, demonstrating reliability and effective decision-making. Proven ability to manage multiple tasks simultaneously and maintain composure under stress
Overview
16
16
years of professional experience
Work History
Telecommunicator
Portland Police Department
11.2019 - Current
- Answer emergency (911) and non-emergency calls
- Dispatch police, EMS, and fire units
- Report missing or wanted civilians into state and national databases
- Report stolen items/vehicles/firearms into state and national databases
- Manage and maintain CAD software (Pro Phoenix)
- Trainer for new hires
- In-charge supervisor when Team Leads are not present
- Peer Support Member
Assistant Swim Coach
University of New England
11.2019 - 03.2023
- Assistant coach for 15-20 swimmers
- Reviewed and modified skills and techniques of athletes
- Collaborated and conducted meet and practice lineups
- Helped foster a safe and healthy environment
- Assisted with recruitment process
Ed Tech III
Margaret Murphy Center for Children
03.2017 - 11.2019
- Taught students with disabilities to meet educational and behavioral goals
- Collaborated with peers and case managers to reach solutions and goals for students
- Entered appropriate paperwork for state requirements
- Helped foster a safe and healthy learning environment
Assistant Manager
Flagship Premium Cinemas
06.2016 - 03.2018
- Provided excellent customer service to all patrons
- Resolved any customer requests or complaints in a timely manner
- Supervisor to the floor staff
- Ran and troubleshot any issues with the projection and sound system
- Trained and provided feedback to floor staff
- In charge of end-of-day cash drawer counts and deposits
- Maintained inventory records
Corporate Security Officer
L.L. Bean
06.2010 - 03.2017
- Rover and Central Operator trained
- Maintained safety and security of the building
- Monitored access of vendors and employees to warehouse
- Processed inventory/merchandise leaving the building
- Respond to any emergency on company properties
- Performed weekly inspections of fire systems and equipment
Floor Staff, Supervisor
Cinemagic
02.2016 - 05.2016
- Provided excellent customer service to all patrons
- Resolved any customer requests or complaints in a timely manner
- Supervisor of the floor staff
- Ran and troubleshot the projection system
- Executed and resolved any issues with cash management
Seasonal Learning Coach
LL Bean
11.2015 - 12.2015
- Tasked with delivering job specific training modules to new and re-hire employees
- Collaborated with other Learning Coaches and seasonal Leadership throughout the company
- Delivered feedback to frontline employees that would help foster an environment where employees can continue to meet department goals
- Work in partnership with other supervisors or learning coaches with any trends or concerns that are present
- Help foster a healthy and competitive learning environment
Education
Bachelor of Science - Physical Education, Teacher Preparation Degree
Saint Joseph’s College of Maine
Standish, ME05.2009
Skills
- Pro Phoenix Computer Aided Dispatch
- EMD/EFD certified
- NCIC Terminal Operator Certified
- CPR and First Aid certified
- Written and verbal communication
- Critical thinking/Problem Solving
- Public speaking
- Time management
- Attention to detail
Timeline
Telecommunicator
Portland Police Department
11.2019 - Current
Assistant Swim Coach
University of New England
11.2019 - 03.2023
Ed Tech III
Margaret Murphy Center for Children
03.2017 - 11.2019
Assistant Manager
Flagship Premium Cinemas
06.2016 - 03.2018
Floor Staff, Supervisor
Cinemagic
02.2016 - 05.2016
Seasonal Learning Coach
LL Bean
11.2015 - 12.2015
Corporate Security Officer
L.L. Bean
06.2010 - 03.2017
Bachelor of Science - Physical Education, Teacher Preparation Degree
Saint Joseph’s College of Maine
Additional Work Experiences
- Park Ranger May 2004 – August 2010 Crescent Beach State Park
- Assistant Head Coach Westcott Junior High School, Men/Women Swimming Team February 2006 – March 2008
- Assistant Head Coach, Cheverus high School, Men/Women Swimming Team November 2005 – February 2009
- Head Coach, Bonny Eagle High School, Men’s, and Women’s swim Team November 2009- February 2011
- Swim Team Adviser Bonny Eagle Middle School March 2010
- Support Educator March 2010 – May 2010 MSAD 6
- Physical Education Teacher MSAD 44 November 2010 – 2011
Awards/Commendations
2 Stork Pins
Phoenix award
3 Distinguished Unit Commendations
Civilian of the Month for Pro Phoenix contributions
Nominated for 2011 Bean’s Best award