Dedicated cyber professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best further the organizational success.
Overview
9
9
years of professional experience
Work History
Cyber Plans and Program Manager
United States Air Force
Hurlburt Field, FL
05.2026 - Current
Created a SharePoint page for resource access, documentation management, and technician support
Built an integrated ticketing system to track support requests and provide real-time status updates
Implemented automated email notifications using Power Automate/Power BI workflows to keep users informed
Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
Improved program efficiency by streamlining processes and implementing time-saving solutions.
Managed multiple strategic projects with numerous sub-projects or workstreams.
Network Systems Operator
Alabama Air National Guard
Dothan, AL
12.2017 - Current
Installation, configuration, and troubleshooting of switches, routers, and endpoint devices using scripting software
Lead and manage multiple teams from beginning to end for short- and long-term projects
Engineered and maintained secure communication channels by configuring TACLANE network encryptors for data
Extensive experience in all Windows OS and Microsoft applications
Familiarity with VPNs, wireless, and wired network topologies
Provided user support, addressing technical concerns quickly and effectively to minimize disruptions.
IT Specialist II
Troy University
Troy, AL
01.2024 - 05.2026
Administered workstation imaging, software deployment, and hardware lifecycle support for campus endpoints.
Resolved escalated help desk incidents involving Windows, macOS, printers, and network connectivity.
Provisioned user accounts, permissions, and access controls across Active Directory and Microsoft 365.
Monitored ticket queues, prioritized requests, and coordinated timely resolution with IT support teams.
Communications Noncommissioned Officer in Charge
United States Air Force
Deployed
09.2025 - 04.2026
Managed a 4-person helpdesk work center that provided communications for 400+ personnel across 5 geographical locations while maintaining a 99% network uptime
Led the team’s actions on completing helpdesk tickets that included: creating user accounts, administering the assignment of security groups, troubleshooting hardware and software issues, and streamlining efficiency of communication distribution lists
Directed daily operations, ensuring mission readiness and disciplined execution across assigned unit activities.
Supervised personnel, delegated responsibilities, and maintained accountability for schedules, standards, and task completion.
Senior Microsoft Cloud & Infrastructure Consultant at New Edz InfoTechnology Pvt LtdSenior Microsoft Cloud & Infrastructure Consultant at New Edz InfoTechnology Pvt Ltd