Seth Young
Charleston,SC
Summary
Proficient finance manager with strong communication skills and a commitment to continuous improvement. Expertise in managing departmental oversight, and enhancing customer satisfaction through effective problem-solving and relationship-building.
Overview
19
19
years of professional experience
Work History
Finance Manager
MINI of Charleston
Charleston, SC
06.2022 - Current
- Coordinated approval or rejection of lines of credit.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Worked with multiple departments within the dealership to drive efficiency and effectiveness in financial operations.
- Negotiated terms with banks to secure financing, and optimize terms.
- Strategized on fund procurement through banks and other financial institutions.
- Promoted finance products to customers and sales force to increase penetration.
MINI Motoring Advisor (sales)
MINI of Charleston
Charleston, South Carolina
06.2012 - 06.2022
- Guided customers through vehicle selection and financing options.
- Provided expert advice on vehicle features and service plans.
- Collaborated with team members to enhance customer experience.
- Managed customer inquiries and resolved issues promptly.
- Conducted follow-ups with clients to ensure satisfaction and retention.
- Maintained detailed knowledge of inventory and promotions.
- Trained new staff on customer service standards and sales techniques.
Cashier
Petsmart
Mt. Pleasant, South Carolina
06.2007 - 10.2012
- Processed customer transactions efficiently at retail pet supply store.
- Assisted customers in locating pet products and answering product inquiries.
- Maintained cleanliness and organization of cash register area and store displays.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Promoted loyalty programs to enhance customer engagement and retention efforts.
- Handled customer complaints with professionalism to ensure satisfaction.
- Trained new staff on register operations and customer service protocols.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
BMW lot porter
BMW/MINI of Charleston
Charleston, South Carolina
08.2011 - 06.2012
- Maintained cleanliness and organization of vehicle display areas.
- Assisted customers with vehicle inquiries and arrangements.
- Managed vehicle inventory and coordinated parking logistics.
- Monitored fuel levels and maintained proper tire pressure on vehicles.
- Collaborated with sales team to enhance customer experience on site.
- Organized car keys and kept them secure at all times.
- Implemented safety protocols while handling vehicles in the lot.
- Greeted customers and provided assistance with parking needs.
- Maintained lot cleanliness by sweeping, picking up trash, and removing debris.
- Provided directions to customers regarding locations of specific makes and models on the lot.
- Upheld business standards by maintaining property's cleanliness and appearance.
- Communicated effectively with sales staff about availability of certain models or colors.
- Operated motor vehicles as needed to move cars around the lot or transport customers.
Education
High School Diploma -
Trident Technical College
Charleston, South Carolina, SC07-2008
Skills
- Client relationship management
- Performance management
- Insurance products
- Electronic contracting
- Departmental oversight
- Deal structuring
- Customer satisfaction
- Continuous improvement
- Leadership development
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Credit negotiation
Timeline
Finance Manager
MINI of Charleston
06.2022 - Current
MINI Motoring Advisor (sales)
MINI of Charleston
06.2012 - 06.2022
BMW lot porter
BMW/MINI of Charleston
08.2011 - 06.2012
Cashier
Petsmart
06.2007 - 10.2012
High School Diploma -
Trident Technical College