Sethanial J Haynes-D'Angelo

• Owner: Bill Hollman (716) 467-8219
• Created training modules and documentation to train staff.
• Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Examined financial statements and income statements to review company's financial performance.
• Examined budget estimates for completeness, accuracy and conformance with procedures and regulations.
• Negotiated contract terms and prices with vendors, suppliers and carriers.

Supervisor: Nick Gindill (303) 868-1599

• Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals.
• Coached employees to work together to carry out daily functions and meet service objectives.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
• Oversaw and approved requisitions and purchases to monitor budget activities and spending.
• Applied knowledge of GPS mapping and local traffic conditions to plan efficient, disruption-free routes.
• Consistently provided friendly and fast service, resulting in high number of repeat clients and referrals.
• Updated personal logs and business tracking documents accurately and according to schedule requirements.
• Implemented marketing and other strategic plans to generate new business.
• Supervised driver teams, created shift schedules and maintained reservation calendar.
• Hired new drivers, set and maintained performance standards and drove customer satisfaction initiatives.
• Offered riders information about local attractions and restaurants.
• Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
• Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
• Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

Supervisor: Aaron Sibley (970) 968-4000

• Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
• Used equipment such as loaders, hand trucks, forklifts and Reach truck safely.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
• Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
• Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
• Reviewed work orders to check correctness of deliveries.

Supervisor Joanna Deaton (214) 980-3353

Supervisor: Mike Zehnder (970) 496-4386

• Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork
• Determined best shipping method for materials, considering shipping procedures, routes and rates
• Organized storage areas to maximize efficiency of materials movements and minimize labor required
• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Kept team on track by assigning and supervising their activities and giving constructive feedback.
• Managed department priorities and provided leadership for on-time delivery production
• Was Promoted to Shipping and Receiving Supervisor April 2019

Supervisor: Mark Nichols (716) 366-5400

• Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement
• Maintained accurate and current order and shipment forms, inventory documentation and customer records
• Operated forklifts and other transportation vehicles to move merchandise to and from target destinations
• Utilized pallet jacks to move items to and from different warehouse locations.
• Conducted monthly inventories of materials on work floor.
• Contributed ideas on ways to improve or optimize warehousing procedures.

Supervisor: Adolf Torre (830) 583-9825

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Assisted customers to find appropriate products, answered product questions and provided product solutions.

Supervisor: Susan Barone (716) 483-2344

• Administered necessary mdications as directed by care plan.
• Improved patient outlook and daily living through compassionate care.
• Prevented patient injuries by providing necessary restraints and appropriate supports.
• Transported clients to doctor's appointments and other related errands.
• Documented client progress in charts and logbooks.
• Fostered independence in disabled individuals while closely monitoring safety at all times.