Seth Breunig
Charlotte,NC
Summary
Passionate outdoor professional with 12 years of recreation and leisure experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Experienced in supervising daily operations, customer relations, work planning and employee training. Demonstrated capabilities in supervision, training, customer service, employee relations, guiding whitewater rafts and maintaining equipment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guide School Instructor
US National Whitewater Center
- Worked in teams to teach prospective employees how to be safe and successful whitewater rafting guides
- Informed students of types of ropes, how to tie knots, and how and when to use them to their advantage
- Educated students on the proper way to safely swim in dangerous whitewater
- Determined which students will be able to safely work as raft guides
- Educated students on their role in providing a positive customer experience
- Instructed members of fire and police departments on how to navigate paddle rafts and perform swift water rescues.
Trip Leader
US National Whitewater Center
- Delivered rafting safety talks to 80+ guests
- Determined the needs of individual guests
- Provided additional training and assistance to guide school graduates
- Assessed when a guide school graduate has passed their check-out process.
Raft Guide
US National Whitewater Center
- Assumed responsibility for the safety of rafters
- Assisted guests with the proper fitting of helmets and PFD’s
- Entertained customers by providing each group with a fun and unique rafting experience
- Provided first-aid and assistance to rafters.
Service Manager
Trek Of Charlotte
01.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
River Lead
US National Whitewater Center
06.2012 - Current
- Supervised daily operations of the rafting department
- Provided direct assistance to customers
- Resolved issues of both customers and staff
- Evaluated performance of employees.
Raft Guide
Southeastern Expeditions
04.2021 - 10.2021
- Ensured guest safety by conducting thorough pre-trip briefings and demonstrating proper use of equipment.
- Streamlined trip preparation process, ensuring timely departures and organized gear distribution.
- Assisted in training new staff members, sharing industry knowledge and best practices for successful guiding techniques.
- Educated guests about local wildlife, plant life, and history during trips, enhancing their overall experience and appreciation for the natural environment.
- Proactively addressed client concerns or issues during trips, ensuring their comfort and enjoyment throughout the experience.
Education
Bachelor of Science - Recreation Management, Commercial Recreation and Tourism Management
Appalachian State University
Boone, NC12.2020
Associate of Arts -
Central Piedmont Community College
Charlotte, NC05.2016
Skills
- Team leadership
- Experienced Whitewater Rafting Guide
- Effective communication
- Skilled problem-solver
- Experienced Bicycle Mechanic
- Managing customer relations
- Promoting safety and wellbeing
- Training and mentoring
- Customer Engagement
Certification
- Wilderness First Responder
- Swiftwater Rescue
- Hootsuite Platform Certification
- Social Marketing Certification (Hootsuite)
- CVENT Certification
Timeline
Service Manager
Trek Of Charlotte
01.2022 - Current
Raft Guide
Southeastern Expeditions
04.2021 - 10.2021
River Lead
US National Whitewater Center
06.2012 - Current
Guide School Instructor
US National Whitewater Center
Trip Leader
US National Whitewater Center
Raft Guide
US National Whitewater Center
Bachelor of Science - Recreation Management, Commercial Recreation and Tourism Management
Appalachian State University
Associate of Arts -
Central Piedmont Community College
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