Seth R. Fretwell

"As Rental Manager at Valley Ford/Nissan, I oversee the complete lifecycle of our extensive rental vehicle fleet—from acquisition to maintenance and eventual sales. My role entails:

• Fleet Oversight : Manage the flow of incoming and outgoing vehicles in our fleet, upholding rigorous safety and quality checks for each unit.
• Staff Coordination : Lead a team of rental employees, promoting effective work habits and providing periodic training to maintain high service standards.
• Quality Control : Conduct rigorous inspections to identify and address damage, guaranteeing customer satisfaction and reducing maintenance costs.
• Sales & Upselling : Transition vehicles from rental status to sales inventory, capitalizing on opportunities to upsell and enhance revenue streams.
• Cross-Departmental Support : Serve as a pivot between the rental and sales departments, stepping in to boost sales during downtimes and ensuring alignment with organizational goals.
• Certification Maintenance : Diligently keep all required certifications current, completing monthly training modules in sales, rentals, and management."

• Logistics & Distribution : Coordinated the preparation and delivery of automotive parts across all 8 corporate locations, ensuring timely and accurate shipments.
• Certification & Training : Maintained up-to-date Service Advisor certifications through continual training, reinforcing my expertise and preparedness for client interactions.
• Role Flexibility : Stepped in as a Service Advisor at various locations to cover staff shortages, displaying adaptability and a multi-faceted skill set.

• Skill Development : Participated in classes aimed at becoming a journeyman carpenter, furthering both theoretical and practical skill sets.
• Material Management : Responsible for the transportation and placement of job site materials, contributing to project efficiency.
• Equipment Operation : Utilized a range of small machinery to facilitate material handling and job site prep.
• Site Cleanup : Removed debris and surplus materials from construction sites, ensuring a safe and productive work environment.
• Safety Coordination : Assisted in managing road closures and traffic redirection as part of safety protocol adherence, also responsible for handling and maintaining safety equipment on-site.

• Shop Preparation : Initiated daily shop opening procedures, including stall prep for mechanics and routine maintenance checks on all shop equipment.
• Customer Transportation : Operated the customer courtesy shuttle, also leveraging the vehicle for parts delivery and pickup, streamlining operations.
• Inventory Management : Served as the coordinator for the stock room, managing the inflow and outflow of parts, as well as maintaining repair orders.
• Versatility in Role : Filled in as a Service Advisor during staff absences, showcasing adaptability and a broad range of skills within the automotive service industry.