Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Seth Joseph Howard

massage therapist
Laurel,MD

Summary

Dynamic professional with a proven track record in sales strategy and customer relationship management at Roscoe Joseph's Closet. Skilled in inventory management and data analysis, I excel at enhancing customer satisfaction and driving sales growth. Known for my problem-solving abilities and a friendly, positive attitude, I consistently deliver exceptional results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Clothing Business on EBay Roscoe Joseph's Closet

Self Employed Web
Apopka, FL
05.2023 - 11.2024
  • Managed inventory levels to ensure optimal stock availability.
  • Managed cash drawer and facilitated sales using cash, credit and gift card.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Optimized product displays for maximum visibility in-store.
  • Resolved customer complaints regarding sales and service.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Utilized various digital platforms such as social media or email marketing campaigns.
  • Assessed customer needs and educated on product functionality and features.
  • Negotiated terms of sale, pricing, discounts, and payment policies with customers.
  • Resolved customer concerns and answered questions to promote positive guest experiences.
  • Developed and implemented strategies to increase customer loyalty.
  • Analyzed sales data to identify trends in consumer behavior.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Monitored competitor activities to stay ahead of the market trends.
  • Updated and maintained databases with current information.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed household errands and other essential duties.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Merchandised store to showcase promotional items and increase sales.
  • Organized events such as special promotions or discount offers.

Volunteer Rosceola's Food Pantry

Heather Nicole Howard
Apopka, FL
01.2021 - 08.2024
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.

Therapeutic Massage Therapist

Laura Russell
Silver Spring, MD
09.2006 - 06.2008
  • Addressed client concerns regarding areas of discomfort or pain before beginning a session.
  • Demonstrated proficiency in using massage therapy equipment, including massage tables, chairs, and accessories.
  • Conducted client assessments to determine appropriate massage methods based on individual needs and preferences.
  • Responded promptly to any questions or inquiries from potential customers about services offered.
  • Kneaded muscles and soft tissues to help clients release tension and improve physical wellbeing.
  • Managed inventory of supplies, including oils, lotions, and linens, to ensure availability for all treatments.
  • Documented client sessions, progress, and feedback to monitor effectiveness of treatment plans and adjust as necessary.
  • Educated clients on stretching, strengthening exercises, and relaxation techniques to enhance the benefits of massage therapy.
  • Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
  • Maintained clean and organized work environment, ensuring all equipment and supplies were sanitized according to health standards.
  • Organized and maintained full schedule of appointments with clients of different ages and physical needs.
  • Discussed body treatment needs and expectations with clients to maintain customer satisfaction.
  • Advised clients on post-treatment care and recommended follow-up sessions as needed.
  • Developed individualized treatment plans based on client assessments and preferences.
  • Implemented relaxation techniques to create a soothing environment conducive to effective therapy sessions.
  • Maintained a clean and organized work environment while adhering to safety protocols.
  • Utilized aromatherapy and other complementary therapies to enhance the massage experience and promote overall wellness.
  • Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
  • Customized treatment strategies based on patient body composition, goals and comfort.
  • Educated clients on preventive measures and mobility programs to prevent reoccurring muscle issues.
  • Provided exceptional customer service, addressing any client concerns and ensuring a positive experience.
  • Adapted pressure and techniques based on client feedback and tolerance levels.
  • Performed various massage techniques including deep tissue, Swedish, and hot stone to promote relaxation and alleviate muscle tension.
  • Developed personalized treatment plans to address specific health issues, such as muscle pain, injuries, and stress.
  • Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
  • Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
  • Reviewed client medical histories to inform treatment planning.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Ensured compliance with local, state, and federal regulations regarding massage therapy practice.
  • Performed quality, therapeutic bodywork to meet clients' needs.
  • Adhered strictly to all state laws governing massage therapy practice.
  • Created a relaxing atmosphere by using essential oils and soothing music during sessions.
  • Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
  • Cleaned table and space between appointments to protect client health.
  • Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.
  • Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
  • Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
  • Advised clients on personal care between appointments and relevant products for individual needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High School Diploma -

Penn Foster High School
Scranton, PA
12-2020

Associate of Arts - Anatomy, Physiology, Kinesiology, Neuromuscular

Heritage College
Falls Church, VA
09-2006

Skills

  • very patient
  • very polite
  • Problem solving
  • Conflict resolution
  • Calm under pressure
  • Social perceptiveness
  • Friendly, positive attitude
  • Active listening
  • kind
  • respectful
  • open-minded
  • slow to anger
  • Christ-like character
  • prayer warrior
  • man of faith
  • Lover of Yah "Jesus"

Affiliations

  • I will be a concert pianist one day after[ I take piano lessons
  • I will be a great Native American flutist after I take Native American flute lessons.
  • I love cooking vegan soul food.

Accomplishments

  • I won an English award in High School.

Certification

  • I have a certificate in Swedish/Thai massage.

Timeline

Clothing Business on EBay Roscoe Joseph's Closet

Self Employed Web
05.2023 - 11.2024

Volunteer Rosceola's Food Pantry

Heather Nicole Howard
01.2021 - 08.2024

Therapeutic Massage Therapist

Laura Russell
09.2006 - 06.2008

High School Diploma -

Penn Foster High School

Associate of Arts - Anatomy, Physiology, Kinesiology, Neuromuscular

Heritage College

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Seth Joseph Howardmassage therapist