Sethrine Talamoa
Federal Way,WA
Summary
Dedicated professional committed to delivering exceptional customer service while effectively addressing complex challenges. Proven ability to meet and exceed organizational goals through a focus on honesty and compassion. Core competencies include problem-solving, communication, and adaptability in dynamic environments. Eager to contribute skills and experience to support the mission of a forward-thinking company.
Overview
9
9
years of professional experience
Work History
Cruise Transportation Coordinator; Seasonal
Port Of Seattle
05.2024 - Current
- Oversaw the coordination of cruise shuttles and coach buses in Northeast GT Lot safely.
- Recorded, audited, collected data to ensure efficient operations using the Veoci app.
- Conduct vehicle inspections upon completion of use.
- Coordinated operations with live channel radio for seamless team interaction.
- Coordinate different shuttle and coach buses for two cruise companies to their preferred stalls.
- Guided customers safely across the lot to their respective buses, and to the terminals.
- Fast-paced environment that requires a lot of walking and standing in all types of weather.
- As a port employee, we respond promptly to a variety of customer needs within the airport environment to ensure satisfaction and safety.
Caregiver
CDWA
09.2023 - Current
- Provided consistent care to disabled mother.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted clients with maintaining good personal hygiene.
- Maintained clean and well-organized environment for client happiness and safety.
Integration Technician
Zones
Kent, WA
12.2024 - 04.2025
- Utilize Microsoft Excel to document and track laptops and iPads with missing parts or damage.
- Collaborate with major corporations such as Microsoft, Costco, and Facebook to restore and configure software according to specifications.
- Conduct inspection and destruction of laptops and iPads while extracting storage chips to eliminate sensitive information leaks.
- For customer assurance, all products must be documented in the lab tracking system to inform the customer of the process and status, where it stands.
- Exhibit strong communication skills while explaining and discussing various software configuration installations and their specific purposes.
Customer Service
Wallypark Airport Parking
01.2022 - 01.2024
- Managed modifications, refunds, and complaints for parking reservations.
- Surveyed vehicles in the parking area for inventory.
- Handled accurate revenue collection at wallypark facilities.
- Efficiently managed end shift tasks including reservations and refunds via Microsoft Word.
- Support operational needs by covering shifts during holiday rush.
- Transported customers to the airport safely and assisted with luggage.
- Offered support and assistance to customers requiring ADA accommodations.
Pathfinder; Seasonal
Port of Seattle
05.2018 - 09.2018
- Delivered outstanding customer service to all airport passengers.
- Monitor and document irregularities within airport operations.
- Coordinates response efforts with Port Police and Port Fire during airport emergencies.
- Streamlined screening time, enhancing passenger experience and reducing delays.
- Collaborated with TSA during peak passenger hours. Assist with crowd control from ticket counter to security checkpoints.
- Always standing and walking everyday and communicating on live radio with your associates.
- Provided operational updates directly to the Airport Duty Manager and supervisors.
- Adapted quickly to dynamic pressures while maintaining focus on critical task execution.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service/ Ambassador
Allclear
01.2016 - 05.2018
- Promoted CLEAR membership benefits and assisted with sales inquiries.
- As a CLEAR member, check in through security using biometrics.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate Degree -
Wentworth Military Academy And College
Lexington, MO05.2016
Diploma -
Leone High School
Pago Pago, American Samoa01.2014
Skills
- Multi-tasking and Active
- Organized, Accurate and attention to details
- Team Player and Positive attitude
- Customer service and good communication skills
- Problem solving
- 4 Years of customer service
- ADA escort assistance
References
- Brent Brown, Port of Seattle Airport Supervisor- Landside, 206-310-9381, Brown.B2@portseattle.org
- Timothy Fuiono, Lead/ Loader, 125 SW Campus Drive Apt 10-105, Federal Way, WA, 98023, 253-478-6764, timfuiono0619@gmail.com
- Darnell Falanai, Caregiver, Associate, 206-946-0344, deefalanai@gmail.com
- Gloria Hunkin, Wallypark, Operational Manager, 206-945-0167, gloria.t.hunkin@gmail.com
Timeline
Integration Technician
Zones
12.2024 - 04.2025
Cruise Transportation Coordinator; Seasonal
Port Of Seattle
05.2024 - Current
Caregiver
CDWA
09.2023 - Current
Customer Service
Wallypark Airport Parking
01.2022 - 01.2024
Pathfinder; Seasonal
Port of Seattle
05.2018 - 09.2018
Customer Service/ Ambassador
Allclear
01.2016 - 05.2018
Associate Degree -
Wentworth Military Academy And College
Diploma -
Leone High School
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