Setina Young-Lows
North Charleston,SC
Summary
Detail-oriented professional offering 5+ years of combined business management, ownership and healthcare industry experience. Maintains medical records systems in compliance with federal and state requirements. Provides a central point of contact for support in investigating and resolving problems with Electronic Medical Records (EMR). Strong written and verbal communication skills with individuals at all levels, both one-on-one and in groups. Shows sound judgment and good decision making when dealing with problems. Microsoft Office Applications / MS Excel; MS Word; MS PowerPoint.
Overview
27
27
years of professional experience
Work History
Self Employed Cleaning Tech
Homeaglow
07.2025 - Current
- Executed thorough cleaning tasks in residential settings, ensuring high standards of cleanliness and client satisfaction.
- Utilized various cleaning tools and equipment to maintain efficiency and effectiveness in service delivery.
- Trained new team members on safety protocols and best practices for residential cleaning services.
- Implemented time management strategies to optimize workflow and enhance productivity during cleaning assignments.
- Developed customized cleaning plans based on client preferences, enhancing service personalization and customer experience.
KJs Market
Alex Lee
Johns Island, SC
01.2025 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Adapt Health
Greensboro, NC
07.2022 - 09.2024
- Assist with questions regarding diabetic supplies
- Ensured chart notes were accurate
- Make sure documentation and documents are correctly signed and dated
- Assist with billing, payments, and accounts of the patients regarding their medical needs
- Take detailed notes in the EHR systems for the doctors and physicians to utilize
Customer Service / Personal Shopper
Walmart
Greensboro, NC
12.2020 - 06.2022
- Collaborate with grocery stores to ensure the delivery of efficient, high-quality service
- Assist customers with food selection, inquiries and order customization requests
- Electronically monitor and review orders for processing
- Follow OSHA requirements for safety and cleanliness
Member Service Representative
BroadPath Healthcare Solutions
Charlotte, NC
01.2019 - 01.2020
- Received inbound calls from current and potential health insurance members
- Responded to inquiries regarding benefit and eligibility information, claims and billing questions, and primary care physician assignments
- Kept an organized and well-maintained environment
Cashier / Customer Service
Chick-Fil-A
Greensboro, NC
01.2016 - 01.2018
- Performed a multitude of tasks including taking orders and serving customers at the cash register
- Ensured operation excellence by adhering to systems and standards of the store
- Maintained clean and organized workstation and guest area and work front counter and drive thru
- Worked in a team environment and communicated effectively with managers and co-workers
Business Owner / Customer Service
Nel Estudio
Greensboro, NC
01.2015 - 01.2018
- Scout, recruit, and sign models for shows, style local celebrities, and manage financial bookkeeping
- Responsible for the financial success and smooth operation of the business
- Design, style, and create visual aids for fashion and put up visual boards for stylists and model shows
Sales Associate
Sunglass Hut at Macy's
Greensboro, NC
10.2011 - 03.2013
- Processed returns, exchanges, and refunds in accordance with company policies.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained up-to-date knowledge of store merchandise and policies.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Cleaned shelves, counters and tables to maintain organized store.
- Handled returns and exchanges according to company policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered incoming telephone calls to provide store, products and services information.
- Adhered to company initiatives and achieved established goals.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed transactions using a point-of-sale system.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Provided accurate information about products, prices and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
Visual Merchandiser
Macy's Department
Greensboro, NC
09.2010 - 02.2011
- Monitored competitor activities to stay ahead of trends in the industry.
- Organized store layout, fixtures and visual merchandising standards.
- Coordinated with marketing and product teams to ensure consistent brand messaging across all visual displays.
- Planned commercial displays to entice and appeal to customers.
- Implemented corporate visual standards via planogram updates, emails and verbal feedback.
- Created presentation of merchandise to engage customers and help stimulate sales activity.
- Consulted with management and advertising teams to plan optimal promotions.
- Negotiated with suppliers to secure mannequins, props, and other visual display materials within budget.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Designed and executed innovative window displays to increase customer engagement and drive foot traffic.
- Analyzed sales data to identify high-performing products and adjust visual strategies to increase underperforming categories.
- Assisted customers in locating items within the store or online catalogs.
- Conducted market research to stay ahead of retail trends and adjust merchandising strategies accordingly.
- Adhered strictly to safety regulations when handling hazardous materials such as ladders or power tools.
- Developed and implemented seasonal merchandising plans to reflect current trends and promotions.
- Managed purchasing process for entire department.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Led seasonal changeovers, ensuring timely updates to displays to maintain fresh and engaging customer experiences.
- Cleaned and organized display cases, shelves and aisles.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Assessed inventory levels and restocked items as needed to maintain attractive displays.
- Maintained a high level of organization and cleanliness throughout the store.
- Placed prices and descriptive signage to enhance displays and promote items.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools.
- Created window and in-store displays to promote new product launches.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Developed creative visual displays to showcase products and attract customers.
Food Service Worker
Sheetz
Greensboro, NC
09.2003 - 08.2005
- Monitored temperatures of prepared food and cold-storage areas.
- Rotated inventory to reduce waste and optimize freshness.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Greeted customers upon arrival in the dining area.
- Directed patrons to restrooms and other amenities within facility.
- Set up, restocked and cleaned dining areas.
- Monitored food temperatures to ensure safety and quality standards were met.
- Assisted in the preparation of food items according to recipes and instructions.
- Maintained professional demeanor during interactions with customers and co-workers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Organized take-out orders for customers who requested them.
- Maintained order and cleanliness of work areas to conform with health codes.
- Operated cash register to process cash, check, and credit card transactions.
- Monitored inventory to keep adequate stock of food items and supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Refilled condiments, napkins and server workstations.
- Prepared beverages such as coffee, tea, soda.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Made meals in accordance with company standards and requirements.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Utilized point-of-sale systems for taking orders from customers.
- Ensured that all foods were prepared according to health department regulations.
- Performed variety of duties related to food service.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Assembled and served meals according to specific guest requirements.
- Followed established cash handling procedures when collecting payment from customers.
Sales Associate
Jcpennys
Greensboro, NC
05.1999 - 03.2002
- Processed returns, exchanges, and refunds in accordance with company policies.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assessed customer needs to provide assistance and information on product features.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Cleaned shelves, counters and tables to maintain organized store.
- Handled returns and exchanges according to company policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered incoming telephone calls to provide store, products and services information.
- Adhered to company initiatives and achieved established goals.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed transactions using a point-of-sale system.
- Tracked sales performance metrics to identify trends in market place.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Conducted product demonstrations to highlight features and benefits.
- Used technology resources to assist customers in locating and selecting items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Provided accurate information about products, prices and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Helped customers find specific products, answered questions, and offered product advice.
- Received and displayed product shipments on store retail shelves upon delivery.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers to determine wants or needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Developed trusting relationships with customers by making personal connections.
- Described merchandise and explained use, operation and care.
- Bagged and packaged purchases
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers with product selection, sizing and styling.
Sales Associate
Khols Department Store
Greensboro, NC
12.1998 - 10.2000
- Processed returns, exchanges, and refunds in accordance with company policies.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assessed customer needs to provide assistance and information on product features.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Cleaned shelves, counters and tables to maintain organized store.
- Handled returns and exchanges according to company policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered incoming telephone calls to provide store, products and services information.
- Adhered to company initiatives and achieved established goals.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed transactions using a point-of-sale system.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Conducted product demonstrations to highlight features and benefits.
- Used technology resources to assist customers in locating and selecting items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Provided accurate information about products, prices and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Helped customers find specific products, answered questions, and offered product advice.
- Received and displayed product shipments on store retail shelves upon delivery.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers to determine wants or needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Conducted inventories on a regular basis to track stock levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Developed trusting relationships with customers by making personal connections.
- Bagged or packaged purchases and wrapped gifts.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed promotional strategies to increase sales volume.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers with product selection, sizing and styling.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained records related to sales for store management.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Upsold additional items based on customer interests and needs.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed inventory levels, ensuring timely restocking of popular items.
- Assisted in visual merchandising efforts to create appealing store displays.
- Collaborated with team members to achieve monthly sales targets consistently.
- Implemented promotional strategies to drive customer engagement and sales growth.
- Resolved customer inquiries and concerns promptly, fostering loyalty and trust.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Clearwater, FL10.2019
Skills
Healthcare Law
HIPAA Compliance
Charting
Filing
Practice Structure
Processing Co-Payments
Human Resource Management
Organizational Improvements
Appointment Scheduling
Insurance Billing Procedures
CMS1450
UB04
CMS1500
Healthcare Claim Cycle
Insurance Verification
Interpersonal Professional Communications
Business Office Operations
Leadership & Management
Medical Terminology
Anatomy & Physiology
Customer service
Active listening
Critical thinking
Problem resolution
Microsoft Excel
Payment processing
Professional telephone demeanor
Microsoft outlook
Scheduling
Follow-up skills
Call management
Product knowledge
Volunteer Experience
- Lotus Salon, Greensboro, NC, 2005, 2012, Performed web design (website) for the business., Edit photos for the company website and to add to the portfolio wall., Managed appointments and serving clients while waiting., Designed salon service menu (3 of them).
- Design Archives Emporium, Volunteer Stock Handler, Greensboro, NC, 2010, 2010, Stocked new merchandise, cleaned Boutique, set up visual displays, and helped customers find pieces.
Timeline
Self Employed Cleaning Tech
Homeaglow
07.2025 - Current
KJs Market
Alex Lee
01.2025 - 05.2025
Customer Service Representative
Adapt Health
07.2022 - 09.2024
Customer Service / Personal Shopper
Walmart
12.2020 - 06.2022
Member Service Representative
BroadPath Healthcare Solutions
01.2019 - 01.2020
Cashier / Customer Service
Chick-Fil-A
01.2016 - 01.2018
Business Owner / Customer Service
Nel Estudio
01.2015 - 01.2018
Sales Associate
Sunglass Hut at Macy's
10.2011 - 03.2013
Visual Merchandiser
Macy's Department
09.2010 - 02.2011
Food Service Worker
Sheetz
09.2003 - 08.2005
Sales Associate
Jcpennys
05.1999 - 03.2002
Sales Associate
Khols Department Store
12.1998 - 10.2000
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy