Setira Dawson
Spokane ,WA
Summary
Dynamic leader and strategic thinker with a proven track record at Contemporary Services Corporation, CSC, and Our Place Community Outreach. Excelled in enhancing operational efficiency and fostering team collaboration. Skilled in office management and interpersonal relations, successfully implemented technology upgrades and streamlined processes, achieving significant improvements in productivity and team performance.
Overview
6
6
years of professional experience
Work History
Office Administrator
Contemporary Services Corporation, CSC
03.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed comprehensive database for tracking employee training and certifications, contributing to compliance with industry standards.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Conducted initial interviews for administrative positions, helping to identify candidates aligned with company values.
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Food Bank Manager
Our Place Community Outreach
03.2019 - 09.2021
- Ordered and maintained inventory to distribute to clients.
- Maintained a sanitary environment
- Interaction with public
- Trained Volunteers
- Ran a twice weekly Food Bank
- Improved operational efficiency by streamlining processes and implementing new technologies.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
- Complied with established internal controls and policies.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Science - Law Enforcement/Criminal Justice
Spokane Com
Spokane, WA06-2004
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Customer engagement
- Verbal communication
- Document management
- Mail handling
- Telephone reception
- Document scanning
- Leadership and supervision
- Scheduling
- File maintenance
- Payroll
- Schedule and calendar management
- Word processing
- Inbound phone call handling
- Payroll administration
- Supply inventory
- Inventory management
- Managing office supply inventory
- Event coordination
- Mail routing
- Staff management
- Human resources
- Performance improvement
- Work Planning and Prioritization
- Interpersonal relations
- Team leadership
- Good judgment
- Onboarding and orientation
- Human resources management
- Goal setting
- Hiring and training
- Performance tracking and evaluation
- Emergency response
- Training and development
- Task delegation
- Shift scheduling
- Staff training
- Staff development
Timeline
Office Administrator
Contemporary Services Corporation, CSC
03.2019 - Current
Food Bank Manager
Our Place Community Outreach
03.2019 - 09.2021
Associate of Science - Law Enforcement/Criminal Justice
Spokane Com
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