Seton John
Dallas,TX
Summary
Adept at managing high-stress situations, I excel in customer service and problem-solving, honing these skills at companies like EagleAuto. My proficiency in CRM software and commitment to excellence in data management, demonstrated at Iron Mountain London, have significantly enhanced customer loyalty and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
EagleAuto
01.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Specialist
Iron Mountain London
05.2017 - 09.2020
- Maintained files, records, and chronologies of entry activities.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
Customer Service Representative
CCA International - Comdata Group
09.2015 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Porsche Germany
02.2013 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Quality Control Inspector
Mercedes-Benz Germany
04.2006 - 12.2010
- Communicated with production team members about quality issues.
Education
Anglia Ruskin University
London United Kingdom08.2020
Bachelor Of Administrative Studies - Business Administration And Management
University Stuttgart
Stuttgart Germany 03.2005
Bachelor Of Administration - Business
Lagos State University
Lagos Nigeria09.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Complaint Handling
- Complaint resolution
- Team Development
- Microsoft Office Suite
- Administrative Support
- De-Escalation Techniques
- Live chat support
- Reading Comprehension
- Project management abilities
- CRM Software
- Software CRM system proficiency
Certification
- SAP Certified Application Associate – SAP Service Cloud 1911 – SAP SE.
- Agile Scrum Master Certification – EXIN.
- Customer Value Optimization Specialist DigitalMarketer.
Languages
English
Native or Bilingual
German
Native or Bilingual
Yoruba
Native or Bilingual
Timeline
Customer Service Representative
EagleAuto
01.2021 - Current
Data Specialist
Iron Mountain London
05.2017 - 09.2020
Customer Service Representative
CCA International - Comdata Group
09.2015 - 04.2017
Customer Service Representative
Porsche Germany
02.2013 - 08.2015
Quality Control Inspector
Mercedes-Benz Germany
04.2006 - 12.2010
Anglia Ruskin University
Bachelor Of Administrative Studies - Business Administration And Management
University Stuttgart
Bachelor Of Administration - Business
Lagos State University
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