Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Setonee Nagbe

Bear,DE

Summary

Proven leader in customer service and conflict resolution, excelling in high-pressure environments as demonstrated at Horizon Services Inc, Mosaic Company and Mcdonalds. Skilled in active listening and data entry, I consistently exceeded performance metrics, enhancing customer loyalty and team efficiency. My approach has significantly improved user experience and team performance, showcasing my ability to drive results and maintain high standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Horizon Services Inc.
05.2023 - 07.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Direct Support Professional

Mosaic Co
08.2023 - 06.2024
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation and housekeeping

Shift Manager

McDonald's
02.2021 - 05.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

Bachelor of Science - Leadership

University of Delaware
Newark, DE
08.2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations

Certification

CPR Certified

MANDT Certified

Food Safety Certified

Languages

Spanish
Limited Working

Timeline

Direct Support Professional

Mosaic Co
08.2023 - 06.2024

Customer Service Representative

Horizon Services Inc.
05.2023 - 07.2024

Shift Manager

McDonald's
02.2021 - 05.2023

Bachelor of Science - Leadership

University of Delaware

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Setonee Nagbe