Setsuko Bistowski
Mesa,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Hitachi High-Tech
06.2022 - 02.2024
- Established administrative work procedure, developed and updated spreadsheets and databases to track, analyze, and report on respirator fit testing record.
- Managed all equipment inventory, scheduled annual maintenance to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as supporting expats transition from Japan to the U.S.
- Scheduled business lunch meetings and client appointments for staff teams.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion.
- Coordinated travel arrangements for staff teams as well as visitors from outside of country.
Coordinator
Actus Consulting
10.2021 - 06.2022
- Reached out to qualified referral candidates to obtain applications.
- Pre-screened resumes prior to sending to recruiters for consideration.
- Streamlined screening scheduling processes for candidates and recruiters, ensuring a seamless experience for all parties involved.
- Optimized applicant tracking systems for efficiency, ensuring accurate documentation of candidate information and recruitment activities.
- Improved organizational filing systems for HR related records such as employee hand books, resulting in improved accessibility and efficiency.
- Implemented onboarding for new employees.
- As a payroll assistant, Improved accuracy in timekeeping records by training employees on proper time clock usage and reporting procedures.
- Prepared payroll spreadsheet record and assisted reporting to regulatory agencies.
- Tracked employee vacation, sick and personal time.
- Created and issued monthly letters to candidates.
Reservation Supervisor
Hotel Metropolitan Marunouchi(Nippon Hotel)
01.2013 - 06.2021
- Supervised team of 9 reservation agents and helped to resolve issues arising during shifts.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Created on-line manuals for future training procedures.
- Validated accuracy of commission payments within specified deadlines.
Reservation Agent
Celestine Hotel
03.2009 - 11.2012
- Prepared invoices and processed all forms of payment.
- Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Worked closely with the front desk to achieve full occupancy of property.
- Controlled room inventory and price setting.
- Managed around 50 customer calls per day.
Front Desk Clark
Best Western Bayside Inn
05.2006 - 01.2009
- In addition to Front Desk duties, reconciled daily A/R ledger and verified proper posting. Dealt with over 1.3 million dollars in 2008.
Travel Agent Intern
3D's Travel
08.2005 - 03.2006
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged corporate and office for company employees and guests.
Airport Service Agent
JTB Pal Services
08.1997 - 03.2005
- Provided passenger assistance at ticket counter, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Advertisement Associate-Sales
Monthly Building
04.1997 - 07.1997
- Increased sales by offering advice on purchases and promoting additional products.
- Created and presented media and advertising packages to prospective customers.
Education
No Degree - Travel
Travel Expert School
San Diego, CA03.2002
Bachelor of Arts - English Linguistics
Toyo Gakuen University
Chiba, Japan03.1997
Skills
- Fast Learner
- Problem-solving abilities
- Analytical Thinking
- Critical Thinking
- Team Oversight
- Customer Relations
- Recordkeeping
- Database Administration
Languages
Japanese
Native or Bilingual
Timeline
Administrative Assistant
Hitachi High-Tech
06.2022 - 02.2024
Coordinator
Actus Consulting
10.2021 - 06.2022
Reservation Supervisor
Hotel Metropolitan Marunouchi(Nippon Hotel)
01.2013 - 06.2021
Reservation Agent
Celestine Hotel
03.2009 - 11.2012
Front Desk Clark
Best Western Bayside Inn
05.2006 - 01.2009
Travel Agent Intern
3D's Travel
08.2005 - 03.2006
Airport Service Agent
JTB Pal Services
08.1997 - 03.2005
Advertisement Associate-Sales
Monthly Building
04.1997 - 07.1997
No Degree - Travel
Travel Expert School
Bachelor of Arts - English Linguistics
Toyo Gakuen University
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