Setsuko Cox
Lynnwood,WA
Summary
With 35 years of experience as a restaurant staff—including 23 years as a supervisor and service manager at Kisaku Sushi Restaurant—I’ve built a strong understanding of staff dynamics and quality serWhile I’m not pursuing a management role, I aim to be a positive and reliable addition to your team, connecting directly with guests, and supporting a collaborative work environment.nment.
Overview
23
23
years of professional experience
Work History
Service Manager
Kisaku Sushi Restaurant
Seattle, WA
10.2018 - 05.2025
- Oversaw daily operations to ensure efficient service delivery and workflow management.
- Developed and implemented standard operating procedures to enhance operational efficiency.
- Prioritized and delegated tasks to achieve service goals and maintain team productivity.
- Conducted meetings to discuss customer feedback and process improvements.
- Managed inventory levels and ordered supplies to ensure product availability.
- Resolved customer complaints promptly to uphold satisfaction and customer retention.
- Guided staff on compliance with laws and company policies regarding services.
- Trained shift leaders and new employees on POS to improve service quality.
Service Manager
Umi Nori Restaurant
Seattle, WA
03.2022 - 09.2023
- Managed daily operations to ensure efficient service delivery.
- Trained and supervised staff on customer service best practices.
- Developed and implemented standard operating procedures for service excellence.
- Coordinated schedules and assignments to optimize team performance.
- Resolved customer complaints swiftly to maintain satisfaction levels.
Server Supervisor
Kisaku Sushi Restaurant
Seattle, WA
06.2002 - 09.2018
- Supervised and performed (as a server) daily operations, ensuring exceptional customer service delivery.
- Trained and mentored staff on restaurant procedures and service excellence standards.
- Managed staff allocation to optimize coverage during peak hours.
- Coordinated with kitchen staff for timely meal preparation and delivery.
- Resolved customer complaints promptly, reinforcing satisfaction and loyalty.
- Maintained clean, organized dining areas to enhance guest experiences.
- Conducted team meetings to discuss performance metrics and share best practices.
- Monitored dining room activities to sustain high levels of customer satisfaction.
Education
High School Diploma -
Junshin Girls High School
Nagasaki City, Japan03-1981
Skills
- Standard operating procedures
- Inventory management
- Customer complaint resolution
- Service delivery
- Process improvement
- Problem solving
- Flexible scheduling
- Bilingual communication (English and Japanese)
- Integrity and trustworthiness
Timeline
Service Manager
Umi Nori Restaurant
03.2022 - 09.2023
Service Manager
Kisaku Sushi Restaurant
10.2018 - 05.2025
Server Supervisor
Kisaku Sushi Restaurant
06.2002 - 09.2018
High School Diploma -
Junshin Girls High School
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