Summary
Overview
Work History
Education
Skills
Timeline
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Setsuko Kumata-Hernandez

Henderson

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Nakata Market of Japan. Expert in inventory control and customer service, I excel in maintaining cleanliness and ensuring efficient transaction processing. My proactive approach has significantly improved supplier relationships and operational efficiency, embodying reliability and punctuality with every task undertaken.

Overview

28
28
years of professional experience

Work History

Store Clerk/Casher

Nakata Market of Japan
12.2020 - Current
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Operated POS systems to accurately process customer purchases.
  • Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
  • Managed returns and exchanges efficiently, resolving customer issues promptly while adhering to store policies.

Purchasing Agent

Upsilon International Corporation
03.2000 - 04.2010
  • Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
  • Maintained complete documentation and records of all purchasing activities.
  • Ensured timely delivery of materials through effective planning and coordination with suppliers.
  • Reduced lead times by implementing strategic inventory management practices.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Improved supplier relationships through regular communication and proactive problemsolving.

School Administrative Assistant

DoDDS Lajes Elementary School
05.1999 - 02.2000
  • Maintained a welcoming front office environment for students, parents, staff, and visitors to promote positive school culture.
  • Enhanced student safety by monitoring visitor access and distributing visitor badges as needed.
  • Managed school calendar updates for holidays, meetings, conferences, workshops, or special events.

School Administrative Assistant

DoDDS Kubasaki High School
07.1996 - 06.1999
  • Facilitated effective communication between administration and staff by promptly addressing concerns or inquiries via email or phone calls.
  • Streamlined administrative processes by implementing efficient filing and documentation systems.
  • Supported school events and activities by coordinating schedules, logistics, and resources.
  • Improved operational efficiency with accurate record-keeping of student attendance, grades, and other relevant information.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

Bachelor of Arts - Economics

University of Arizona
Tucson, AZ
05.1992

Skills

  • Customer Service
  • Cleanliness and hygiene
  • Reliability and punctuality
  • Cash Register Operation
  • Inventory Control
  • Guest Relations

Timeline

Store Clerk/Casher

Nakata Market of Japan
12.2020 - Current

Purchasing Agent

Upsilon International Corporation
03.2000 - 04.2010

School Administrative Assistant

DoDDS Lajes Elementary School
05.1999 - 02.2000

School Administrative Assistant

DoDDS Kubasaki High School
07.1996 - 06.1999

Bachelor of Arts - Economics

University of Arizona

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Setsuko Kumata-Hernandez