Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Setty Edwards

Leawood

Summary

Dedicated hospitality and guest service professional with over 10 years of experience in luxury hospitality and financial services. Expertise in anticipating guest needs, resolving concerns efficiently, and fostering memorable interactions in high-pressure environments. Demonstrated proficiency in front desk operations, loyalty programs, and enhancing customer engagement. Committed to delivering exceptional service to elevate overall guest satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Guest Support Analyst (Credit Card Services)

FNBO
02.2023 - Current
  • Delivered excellent service support to credit card members, addressing complex account inquiries with empathy and clarity.
  • Investigated account activity to detect fraud and ensure guest financial safety.
  • Partnered with internal teams to resolve escalated issues, often exceeding service recovery expectations.
  • Maintained strict compliance with regulatory and security protocols.

Client Services Specialist (Bank Teller)

FNBO
04.2022 - 02.2023
  • Processed daily banking transactions with accuracy and speed, serving as the face of the branch.
  • Built rapport with clients by providing warm, attentive service and clear guidance on account features.
  • Resolved service issues quickly and with care, reinforcing client satisfaction and loyalty.
  • Managed daily cash flows and maintained accurate records in compliance with internal controls.

Assistant Events & Guest Services Manager

Dallas Cowboys Headquarters
Frisco
01.2018 - 12.2020
  • Oversaw guest experience logistics for high-profile events with up to 3,400 guests.
  • Trained staff in service excellence and brand presentation aligned with high guest expectations.
  • Executed operational plans that increased event revenue by $2.6M year-over-year.
  • Ensured seamless day-of-event operations including arrival experience, crowd management, and problem resolution.

Executive Casino Host

Caesars Entertainment
01.2009 - 12.2018
  • Served as a personalized point of contact for VIP guests, ensuring their stay was exceptional from arrival to departure.
  • Managed hotel bookings, luxury accommodations, dining, and entertainment requests with discretion and precision.
  • Built loyal guest relationships that drove return visits and positive feedback.
  • Collaborated with front desk, concierge, and security to ensure seamless and safe service delivery.

Education

Certified Medical Assistant - Nationally Registered

Concorde Career College
Kansas City, MO

Computer Science Coursework -

Maple Woods Community College

Skills

  • Client engagement
  • Effective service resolution
  • Conflict Resolution
  • Enhancing guest satisfaction
  • Loyalty Program Knowledge
  • Proficient in POS technology
  • Cross-Departmental Communication
  • Facility management
  • Fraud Prevention
  • Account Integrity
  • Quality assurance compliance

Certification

  • Certified Customer Service Professional (CCSP)
    National Retail Federation Foundation
  • Customer Service Excellence Certification
    Alison – Online Training Platform

References

References available upon request.

Timeline

Guest Support Analyst (Credit Card Services)

FNBO
02.2023 - Current

Client Services Specialist (Bank Teller)

FNBO
04.2022 - 02.2023

Assistant Events & Guest Services Manager

Dallas Cowboys Headquarters
01.2018 - 12.2020

Executive Casino Host

Caesars Entertainment
01.2009 - 12.2018

Certified Medical Assistant - Nationally Registered

Concorde Career College

Computer Science Coursework -

Maple Woods Community College

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Setty Edwards