SEULATA ISAIA ALAVISI
Anchorage,AK
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at notable employers including Enterprise Rent-A-Car. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional teamwork and retail sales acumen. Achieved significant improvements in client retention and operational efficiency through innovative solutions and a flexible approach to challenges. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Retail Sales Associate
Enterprise Rent-A-Car
05.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and provided outstanding customer service.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
Nutritionist
Aramark
09.2021 - 04.2024
- Educated clients on the importance of proper nutrition and provided guidance for making healthier food choices.
- Assessed the nutritional needs of special populations, such as pregnant women or older adults, and provided tailored recommendations for optimal health maintenance.
- Monitored client progress and adjusted nutrition plans as needed, ensuring optimal results and satisfaction.
- Conducted nutritional assessments and identified areas for improvement, resulting in better health outcomes for clients.
- Developed educational materials and conducted workshops promoting healthy eating habits and disease prevention through proper nutrition.
Customer Service Representative
Taco Bell
09.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Manager's Assistant
Jack in the Box
03.2013 - 07.2021
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Security Officer
Desert Watch Security
03.2011 - 07.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
Education
American Samoa Community College
Pago Pago, AS 07.2001 - 05.2002
High School Diploma -
Leone High School
Pago Pago, AS05.2001
Skills
Customer Service
Teamwork
Problem-Solving
Teamwork and Collaboration
Customer Assistance
Retail Sales
Flexible Schedule
Phone Etiquette
Product Recommendations
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Retail Sales Associate
Enterprise Rent-A-Car
05.2024 - Current
Nutritionist
Aramark
09.2021 - 04.2024
Customer Service Representative
Taco Bell
09.2021 - 07.2022
Manager's Assistant
Jack in the Box
03.2013 - 07.2021
Security Officer
Desert Watch Security
03.2011 - 07.2012
American Samoa Community College
07.2001 - 05.2002
High School Diploma -
Leone High School
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