Seun Yi
Garden Grove,US
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, resolving issues with customers, waitstaff and management.
Overview
17
17
years of professional experience
Work History
Server
Cafe Dẽ Thương
Garden Grove, CA
02.2008 - 08.2017
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Served coffes, smoothies and tea and offered refills.
Sierra Vista High, High
Las Vegas, NV
01.2007
Waitress/Hostess
The Smoking Ribs
Garden Grove, CA
08.2017 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products, canned goods to keep pantry well-stocked during busy periods.
- Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked IDs to verify ages and uphold CA liquor laws.
- Served soda, beer, and water beverages and offered refills.
Cashier/Server/Waitress
Sierra Vista High
Las Vegas, NV
01.2015 - 08.2017
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV06.2007
Skills
- Menu Memorization and Presentation
- High-Volume Dining
- Special Requests and Substitutions
- Dining Room Cleaning and Upkeep
- Transactions and Cash Handling
- Team Player
- Covid Symptom Screening
- Customer Service and Rapport
- Cool Under Pressure
- Order Accuracy and Delivery
- Age Verification
- Able to Lift 30 Pounds
- Food and Beverage Service
- Warm and Friendly
- Sales Expertise
- Hospitality Service Expertise
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Waitress/Hostess
The Smoking Ribs
08.2017 - Current
Cashier/Server/Waitress
Sierra Vista High
01.2015 - 08.2017
Server
Cafe Dẽ Thương
02.2008 - 08.2017
Sierra Vista High, High
01.2007
High School Diploma -
Sierra Vista High School
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