Summary
Overview
Work History
Education
Skills
Timeline
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DAVID SEUNG KIM

FRISCO,TX

Summary

  • Experience of 10+ years spanning across customer service, store operations and relationship building
  • Developed sales focus, targeting relationship building within compressed sales cycle improving customer retention by 15%.
  • Accomplished District Manager who excels at directing sales, staffing, and operations for multiple stores within the region.
  • Responsible management professional who excels at setting the direction for work areas and ensuring the quality and accuracy of work performance within multiple stores.
  • Driven management professional who excels at increasing profitability by re-positioning bottom producing stores through the up selling of personalized products. Adept at analyzing business operations and identifying areas of improvement.
  • Experienced portfolio manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Overview

13
13
years of professional experience

Work History

GENERAL MANAGER

SAMSUNG CARE BY FIXIZ INC
09.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Enhanced customer satisfaction by providing timely and efficient phone repair services.
  • Reduced device downtime for clients by performing accurate diagnostics and swift repairs.
  • Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
  • Provided exceptional customer service, leading to positive reviews and recommendations from satisfied clients.
  • Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
  • Continuously improved technical skills through participation in training courses and workshops within the industry.
  • Reduced repair turnaround time with streamlined workflow processes for increased productivity.
  • Managed warranty claims and coordinated communication between manufacturers, suppliers, and customers for swift resolutions of covered issues.
  • Consistently met or exceeded performance metrics related to repair volume, efficiency, and accuracy within the company''s standards.
  • Supported store operations by performing routine maintenance tasks on equipment as needed to ensure smooth functioning of the workshop area.

General Manager

T-Mobile
11.2019 - 08.2021
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

District Manager

Verizon Wireless - Your wireless Inc
02.2019 - 10.2019
  • Managed teams of 50+ consultants from a variety of disciplines in support of cell site implementation program
  • Successfully increased employee retention by created a positive work environment in 8-10 stores
  • Establish productive, professional relationships with key personnel in assigned customer accounts
  • Coordinated the involvement of company personnel, including support, service, and management resources, in order to exceed account performance objectives and customers' expectations
  • Directed recruitment/training/staff development initiatives to maximize productivity and revenue potential through development of a sales team
  • Proactively lead joint strategic planning process to develop mutual performance objectives, financial targets, and critical milestones for both Verizon Wireless and the accounts supported
  • Findings to senior leadership by preparing presentations and identifying key takeaways to shape strategic and financial decisions
  • Administered daily operations to ensure policies were adhered to and understood by sales staff
  • Exceed assigned targets for profitable sales volume and strategic objectives in assigned accounts
  • Ensure store is prepared for internal audits through analysis/preparation of quality assurance and inventory statistics

Operations Manager

Verizon Wireless - Your Wireless Inc
08.2014 - 01.2019
  • Created an automated inventory system to limit inventory discrepancies
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages
  • Managed operational costs by spearheading inventory control and leading shipping department activities as well as setting wage targets
  • Administered financial processes including accounts payable/accounts receivable, managing accounting office and updating customer service files
  • Reduced financial discrepancies by meticulously collecting customer payments, issuing refunds and consistently documenting all sales information
  • Adhered to all store policy updates, accurately handled money and secured revenue
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
  • Managed daily operations, including sales, purchasing, scheduling, and P&L
  • Maintained up-to-date on business operations as well as positive and negative impacts
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences

Store Manager

Verizon Wireless - Your wireless Inc
07.2012 - 09.2013
  • Successfully drove sales metrics to maximize on growth and profitability
  • Developed and aided in the growth of several retail teams
  • Expertly and positively executed sales operations to ensure company savings and integrity
  • Delivered excellent customer service and support that inspired repeat visits and expanded customer base
  • Awarded Sales Manager of the month for the entire district three times based on sales records
  • Implemented a sales-tracking spreadsheet to replace a manual form writing process to increase efficiency
  • Lead marketing to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, print marketing and promoting the brand inside and outside the retail store location

Wireless Consultant

Verizon Wireless - Your Wireless Inc
08.2011 - 06.2012
  • Maintain knowledge of competitive offers and provide critical market feedback to Store Manager regarding local competition and product/service needs
  • Handle all administrative aspects of sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments filing completed orders
  • Provide efficient, courteous customer service and assist in all aspects of product offerings and services

Education

Criminology & Psychology

Old Westbury University, State University of New York
Westbury, NY

Smithtown High School
Smithtown, NY

JUNIOR HIGH SCHOOL 189
Flushing, NY

Skills

  • Administration
  • Contract management
  • Excellent customer service
  • Budgeting
  • Staff management
  • Consulting
  • Business planning
  • Staff recruiting
  • Data collection and analysis
  • Operations management
  • Business administration
  • Human resources management
  • Teamwork and collaboration
  • Consistently meet goals
  • Recruitment
  • Inventory management
  • Employee scheduling
  • Timeline management
  • Relationship building
  • Leadership skills
  • Customer service
  • Strategic planning
  • Sales
  • Organized
  • Coaching and mentoring
  • Exceptional interpersonal communication
  • Sales orientation
  • Time management
  • Microsoft Office
  • Sales and marketing
  • Presentations and public speaking

Timeline

GENERAL MANAGER

SAMSUNG CARE BY FIXIZ INC
09.2021 - Current

General Manager

T-Mobile
11.2019 - 08.2021

District Manager

Verizon Wireless - Your wireless Inc
02.2019 - 10.2019

Operations Manager

Verizon Wireless - Your Wireless Inc
08.2014 - 01.2019

Store Manager

Verizon Wireless - Your wireless Inc
07.2012 - 09.2013

Wireless Consultant

Verizon Wireless - Your Wireless Inc
08.2011 - 06.2012

Criminology & Psychology

Old Westbury University, State University of New York

Smithtown High School

JUNIOR HIGH SCHOOL 189

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DAVID SEUNG KIM