Seung Woo Jeong
Anaheim,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. In addition, very motivated to accept new challenges and to overcome them. Open to learn new skills and habits that will allow more successful outcome.
Highly motivated and have strong work ethic, adaptability and verbal skills. Works effectively and quick to catch on.
Overview
5
5
years of professional experience
Work History
Operations Manager
Linkone
Fullerton, CA
08.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Direct Sales Representative
Bluu Inc
Los Angeles, CA
06.2023 - 04.2024
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Visited potential and current customers at personal and business locations to promote products.
- Wrote sales proposals, set up contracts and finalized deals.
- Discussed service levels with customers and potential upgrades.
- Analyzed sales data from past campaigns to identify areas needing improvement.
- Resolved customer complaints in a timely manner.
Manager
Shabu 88
Rowland Heights, CA
09.2019 - 08.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Education
High School Diploma -
Buena Park High School
Buena Park06-2013
Some College (No Degree) - Business Administration And Management
Cypress College
CypressSkills
- Staff Management
- Staff Development
- Expense Tracking
- Performance Management
- Verbal and Written Communication
- Operations Management
- Marketing
- Employee Training and Development
- Team Leadership
- Time Management
- Brand Management
- Sales Quota Achievement
- Customer Relationship Management
- Account Development
- Product Sales
- Market Research
- Customer Acquisition
- Analytical and Critical Thinking
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Timeline
Operations Manager
Linkone
08.2024 - Current
Direct Sales Representative
Bluu Inc
06.2023 - 04.2024
Manager
Shabu 88
09.2019 - 08.2022
High School Diploma -
Buena Park High School
Some College (No Degree) - Business Administration And Management
Cypress College
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