Seva M Lords
Aurora,CO
Summary
I have worked in multiple capacities of customer service and making up schedules. I communicate well and deal with problems thoroughly while making sure to seek advisory help when needed. My labor was always on par for my location and I create a welcoming environment that makes children and the parents excited. I am an expert at planning crafts and activities giving children plenty to do
Overview
5
5
years of professional experience
1
1
Certification
Work History
CCTL
VASA
06.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office Manager
Jacob's Ladder Window Cleaning
10.2020 - 05.2023
- Developed client communication protocols, improving customer satisfaction and response times.
- Analyzed operational workflows to identify areas for improvement, contributing to enhanced efficiency across teams.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Education
No Degree - Elementary Education
BYU-Idaho
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Time management
- Computer skills
- Organizational skills
- Calm under pressure
- Problem resolution
Certification
First aid and CPR
Timeline
CCTL
VASA
06.2023 - Current
Office Manager
Jacob's Ladder Window Cleaning
10.2020 - 05.2023
No Degree - Elementary Education
BYU-Idaho