Sevana Avanessian
Glendale,CA
Summary
Case Manager with three years of experience at Glendale Community College, specializing in student intake, eligibility verification, and case management. Skilled in advising diverse student populations, managing databases (Salesforce, PeopleSoft, Canvas), and coordinating program benefits to support academic and career success. Recognized for accuracy, professionalism, and collaboration in supporting both students and program operations.
Overview
16
16
years of professional experience
Work History
Case Manager of Fresh Success Program
CARES Department of Glendale Community College
01.2023 - Current
- Conduct intake process for new students by reviewing applications, verifying courses/programs eligibility for the Fresh Success program, and referring students to counseling appointments.
- Assess Fresh Success program students’ enrollment, majors, and courses to determine program eligibility and maintain related documentation for annual audits.
- Database management of the Launchpad/Salesforce, PeopleSoft, and Canvas. Ensure timely updates in tracking sheets related to students’ requirements, benefits, and bookstore credit systems.
- Draft and distribute official communications, including welcome letters, eligibility confirmations, rejection notices, and termination letters, ensuring clarity and professionalism.
- Coordinate monthly eligibility verifications for all Fresh Success program participants, confirming active CalFresh benefits and enrollment in eligible courses, update records across multiple databases and shared drives.
- Deliver student orientation sessions each semester, presenting program updates and benefits, answering questions, and promoting student success.
- Communicate with Fresh Success participants through case management sessions (in-person, online, and via Zoom) to guide them through the benefits application process and ensure compliance with program requirements.
- Advise students to assess needs and determine how Fresh Success services can help them overcome barriers to academic and career success.
- Provide technical guidance and support to students by assisting with required workshop registrations and coordinating academic counseling appointments.
- Monitor student progress and follow up to verify fulfillment of Fresh Success requirements, including enrollment and academic planning.
- Serve as a resource for students by explaining program policies, eligibility criteria, and available services while referring them to additional campus or community resources as needed.
- Support program operations by maintaining accurate student records, data entries, and documentation by established policies and confidentiality requirements.
- Assist with the distribution of Fresh Success program benefits and maintain accurate tracking sheets to ensure proper documentation and reporting of services provided.
- Supported team members by assisting with workload and providing coverage during absences, contributing to efficient workflow and program success, such as the CARES market supervision, food distribution during the LA Regional Food Bank, and College Corps events.
Business Specialist
Sina Adhesive Company
07.2014 - 11.2022
- Being responsible for various purchasing activities, such as sourcing and logistics activities.
- Price negotiations with different vendors, shipping companies, carriers, and third-party companies for purchasing the raw materials, freight, and transportation costs.
- Communicating with banks for foreign currency allocation, opening the Letter of Credit (LC), and arranging the payment transactions through banks and exchange offices.
- Checking the proforma invoices, shipping, and customs clearance documents.
- Obtaining import permissions from different ministries, such as the Health Ministry and the Ministry of Trade.
- Negotiating with shipping companies regarding the freight cost, shipping terms and conditions, and demurrage penalties.
- Tracking the stock and delivery of goods to distribution centers.
- Cost pricing evaluation of raw materials, purchased goods, and preparing the selling prices.
- Maintaining the database, generating reports, and preparing the reports for annual audits.
Business Expert
Croda Pars (Croda UK Iran branch)
05.2011 - 07.2014
- Presenting the raw materials of Croda Co., and its subsidiaries such as Croda UK, Crodarom S.A.S., and Sederma S.A., to health care, pharmaceutical, and cosmetics manufacturers. Providing the product's formulations, chemicals, samples, and technical data to customers.
- Preparing price quotations, the proforma invoices, documentation for import permissions, data sheets, invoices, and shipping documents, on behalf of Croda International and its subsidiaries.
- Being responsible for various logistic activities such as corresponding with Croda Co., and subsidiaries in the UK, Europe, Singapore, and the U.A.E. for customers’ inquiries, purchases, shipments, and after-sales services.
- Arranging shipments and providing the shipping documents to customers.
- Maintaining the database related to the customers' purchases, product formulations, and proforma invoices.
Quality Controller - Sales Representative
Jam Noor Talaie Company (OAB Brand)
12.2010 - 05.2011
- Introducing and promoting the consumption of OAB brand health-focused, organic, and superfood products through various meetings, flyers, and exhebitions.
- Prepared and designed promotional flyers by researching, organizing, and presenting information to introduce and promote OAB brand health-focused, organic, and superfood products.
- Providing and offering the product's information, samples, and technical data to customers through seminars, in-person meetings, and the company's website.
- Preparing price quotations, the proforma invoices, documentation for import permissions, data sheets, invoices, and shipping documents.
- Maintaining the database related to the customers' purchases, product information, inventory, and proforma invoices.
Quality Controller
Iran-Ararat Company
10.2009 - 12.2010
- Presenting the products of Iran-Ararat Co. to healthcare, pharmaceutical, and cosmetics manufacturers. Providing the product's samples and technical data to customers.
- Being responsible for testing raw materials, inspecting the manufacturing line and output samples, and testing the finished products for each batch of production line.
- Verifying all equipment calibration and examining the functionality of tools.
- Controlling the safety standards of the production line, facilities, and staff.
- Examining shipments of products and the inventory of goods.
- Recording inspection results by completing reports and maintaining the database.
Education
Bachelor of Science - Applied Chemistry
Chemistry University of Islamic Azad University - North Branch
09-2009
Associate of Science - Dental Hygiene
Dentistry University of Islamic Azad University- North Branch
09-2004
Skills
- Proficient in PeopleSoft and Salesforce (Launchpad) for managing student records, enrollment data, and case tracking
- Skilled in Microsoft Office Suite (Word, Excel, Outlook) for preparing reports, correspondence, and data management
- Detail-oriented and accurate in maintaining student files, processing applications, and ensuring compliance with program requirements
- Strong interpersonal skills, demonstrating compassion and patience in supporting diverse student populations
- Reliable and committed to maintaining confidentiality and handling sensitive student and program information
- Collaborative team player, fostering positive relationships with colleagues, faculty, and community partners
- Adaptable and flexible, able to adjust to changing priorities and respond effectively to student and program needs
OTHER LANGUAGES
Armenian
Farsi
Interests
- Helping others and giving back to the community
- Taking courses at GCC
- Music
- Spending time in nature
- Floral arrangements
Timeline
Case Manager of Fresh Success Program
CARES Department of Glendale Community College
01.2023 - Current
Business Specialist
Sina Adhesive Company
07.2014 - 11.2022
Business Expert
Croda Pars (Croda UK Iran branch)
05.2011 - 07.2014
Quality Controller - Sales Representative
Jam Noor Talaie Company (OAB Brand)
12.2010 - 05.2011
Quality Controller
Iran-Ararat Company
10.2009 - 12.2010
Bachelor of Science - Applied Chemistry
Chemistry University of Islamic Azad University - North Branch
Associate of Science - Dental Hygiene
Dentistry University of Islamic Azad University- North Branch
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