Sevana Gonzalez
Salem,OR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Beautician
Independent Contractor
10.2022 - Current
- Sterilized equipment for patient treatments.
- Handled busy schedules and stayed on top of key deadlines.
- Recommended retail products for at-home use.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Used social media platforms to promote salon and services.
- Answered phone calls and emails to schedule client appointments.
Customer Service Specialist
Wells Fargo Call Center
08.2019 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Bakery Clerk, Cashier, Courtesy Associate
Roth’s Fresh Market
07.2017 - 12.2018
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Inventory Clerk
McCoy Freightliners
11.2016 - 11.2017
- Completed physical inventory counts.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Education
High School Diploma -
North Salem High School
Salem, OR06.2019
Skills
- Client Consultations
- Inventory Management Procedures
- Client Satisfaction
- Cash Handling
- Customer Service
- Leadership
- Teamwork
- Product Knowledge
Timeline
Beautician
Independent Contractor
10.2022 - Current
Customer Service Specialist
Wells Fargo Call Center
08.2019 - 04.2022
Bakery Clerk, Cashier, Courtesy Associate
Roth’s Fresh Market
07.2017 - 12.2018
Inventory Clerk
McCoy Freightliners
11.2016 - 11.2017
High School Diploma -
North Salem High School
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