Sevannah Hill
Peoria,AZ
Summary
problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Tide Cleaners
01.2024 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Customer Service Representative Agent
Rotech Healthcare
09.2023 - 12.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
Cloth Processor
Goodwill
04.2023 - 08.2023
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Contributed to the achievement of department goals through consistent high-quality work.
- Supported team members in their tasks, contributing to overall team success.
Assistant Manager in Training
Subway
03.2022 - 02.2023
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Shift Leader
Dairy Queen
07.2021 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
Drive-Thru Cashier
Tacobell
01.2021 - 05.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Restaurant Busser
Hassayampa BBQ
01.2020 - 07.2020
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers, to quickly spot leaving guests and clear tables for future patrons.
Education
High School Diploma -
Primavera
Peoria, AZ04.2024
Skills
- Staff training
- Time management
- Sales expertise
- Adaptability
- Quality assurance
- Leadership abilities
- Customer service
- Technical proficiency
Timeline
Customer Service Cashier
Tide Cleaners
01.2024 - Current
Customer Service Representative Agent
Rotech Healthcare
09.2023 - 12.2024
Cloth Processor
Goodwill
04.2023 - 08.2023
Assistant Manager in Training
Subway
03.2022 - 02.2023
Shift Leader
Dairy Queen
07.2021 - 01.2022
Drive-Thru Cashier
Tacobell
01.2021 - 05.2021
Restaurant Busser
Hassayampa BBQ
01.2020 - 07.2020
High School Diploma -
Primavera
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