Jennifer Rivers
Springboro
Summary
Encouraging Director of Operations and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Director of Operations
Lingraphica
07.2018 - Current
- Key member of the Executive team that drives coaching, support, and accountability
- Leads the internal operations of the company; Operations (Shipping, Manufacturing, Customization, Inventory), Revenue Cycle Management (Funding, Authorization, Reimbursement, Contracts), Clinical Support (Clinical Documentation), Compliance
- Collaborates with Executive team in the development of performance goals and long-term operations plans
- Champions strategies that enable efficiency and alignment cross functionally, ensuring seamless connection between ideation and execution
- Drives overall effectiveness of culture through proactive business processes and new initiative launches
- Deep thought leadership, tailored insights, and strategic perspective to help shape the strategy and priorities of the function
- Maximizes efficiency and productivity through extensive process analysis and interdepartmental collaboration
- Sets strategic goals for operational efficiency and increased productivity
- Develops, implements, and monitors day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
- Draws on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
- Works to exceed revenue targets and KPI’s
- Establishes processes to drive positive cultural development of the teams
- Leads and participates in weekly team and individual meetings with focus on training and development
- Proactively identifies problems and initiates solutions
- Operates cross-functionally with internal teams
- Manages procurement processes of all inventory assets and third-party vendors
- Manages and adheres to Operations budget
- Works closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment.
Client Advocate Manager
Lingraphica
08.2016 - 09.2018
- Defines and monitors short-term objectives for Inside Sales Team
- Oversees Inside Sales Team to facilitate achievement of sales goals
- Creates, implements, and evaluates processes and procedures; assists with the development of cross-team operating procedures
- Conducts recurring 1:1 traction meeting with direct reports
- Conducts quarterly and annual reviews of direct reports
- Tracks trends and issues to identify, resolve and prevent problems
- Hires, trains, motivates, and helps create ongoing professional development opportunities for direct reports
- Identifies and develops observed strengths and weaknesses of direct reports to the benefit of the overall team
- Monitors and ensures balanced workloads of the Inside Sales Team and ensures coverage while direct reports are out of the office
- Develops and updates training schedules; ensure training on new procedures and of team members
- Provides effective, individualized coaching, feedback, and evaluation to direct reports
- Maintains, tracks, and communicates relevant data from reports and scorecards
- Manages performance, corrective actions, employee development and termination, notifying Sr
- Manager of positive and negative trends
- Works closely with Clinical Consulting (CC) Team, Revenue Cycle Management (RCM) Teams, and the Operations Teams to facilitate best processes throughout the pipeline.
High Tech Patient Coordinator
NBN Group
09.2014 - 08.2016
- Takes orders for medical equipment for home care patients that are Trach/Vent dependent
- Answers incoming phone calls
- Handles order intake
- Works with insurance providers to verify patient coverage for medical equipment and supplies
- Coordinates insurance benefits.
Education
Bachelor of Science - Recreation Services Management
East Stroudsburg University
East Stroudsburg, PA05.2014
Skills
- Excellent leadership and organizational abilities
- Proven relationship-builder with unsurpassed interpersonal skills
- Driven leader with exemplary planning and organizational skills, along with a high degree of detail orientation
- Proficient in Microsoft Office Skills (Word, Excel, and PowerPoint)
- Process Improvement
- Leadership training
- Performance Analysis
- Operations Management
- Teamwork and Collaboration
Timeline
Director of Operations
Lingraphica
07.2018 - Current
Client Advocate Manager
Lingraphica
08.2016 - 09.2018
High Tech Patient Coordinator
NBN Group
09.2014 - 08.2016
Bachelor of Science - Recreation Services Management
East Stroudsburg University