SeVera Moon
Versatile And Highly Skilled Dedicated Professional With Extensive Customer Service And Sales. Experience Within Retail, The Restaurant Industry, And Financial Field And Customer Service.
Cincinnati,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Flex Associate
Amazon
Cincinnati, OH
08.2021 - Current
- Flexibility to build own schedule each week from available shifts
- Acknowledging safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Evaluating incoming shipments for quality issues and processed unacceptable materials for return.
- Maintaining fitness in order to move merchandise efficiently and safely.
Service to Solutions Professional
Fifth Third Bank
Cincinnati, OH
02.2020 - 09.2021
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Created and maintained detailed database to develop promotional sales.
- Handled customer calls in professional courteous manner
- Call center environment
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Assisted customers with opening accounts and signing up for new services.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
CSR
Loan Max
Cincinnati, OH
08.2018 - 01.2020
- Assisted with daily operation of Title Loans
- Qualifying and underwriting potential customers for loans
- Marketing store promotions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Multitasking on consistent basis
- Record keeping including payments, files, and loan documents
- Collection calls
- Worked with team to maintain store goals
- Answered customer telephone calls promptly to avoid on-hold wait times.
Key Holder
Clarks Shoes
Cincinnati, OH
10.2017 - 03.2018
- Developed authentic relationships with customers by assessing their needs
- Made personalized product recommendations and created a great experience
- Maintained the spirit of ownership through demonstrating strong problem solving skills
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted the Store manager in support of company needs
- Opened and closed store
- Maintained visual updates within establishment
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
Key Holder
Everything But Water
Cincinnati, OH
10.2015 - 03.2018
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Streamlined opening and closing procedures as integral member of store staff.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Utilized the "Selling with Passion" mindset by offering customer service in a confident and knowledgeable manner
- Maintained store visual standards
- Was part of production team in setting up visual standards mandated by our corporate
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
- Prepared deposits
- Opened and closed store as well
Baker
The Cheesecake Factory
Cincinnati, OH
10.2009 - 12.2017
- Greeted guests and gave descriptions of dessert selections
- Worked effectively with team in a high paced restaurant environment
- Lifted 25-50 pounds consistently
- Resolved customer concerns with positive approach and constructive strategies.
- Complied with health and safety codes to protect staff and customers.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cleaned and maintained kitchen equipment and oven.
Watch Specialist
Macys Department Store
Attleboro, MA
07.2014 - 03.2015
- Demonstrated leadership over team
- Expert on product knowledge
- Data entry
- Responsible for having clientele
- Met hourly Sales and Star Rewards goals on department basis
- Verified final repair quality by using meters to test functionality of various parts of finished timepieces.
- Selected and disassembled specific aspects of watches to complete repairs using watch drivers and demagnetization machines.
- Maintained performance by oiling moving parts of watches and clocks.
- Improved performance by adjusting timing regulators with small-point hand tools.
- Repaired or replaced broken, damaged or worn parts on timepieces using drill presses and hand tools.
- Studied timepieces to understand current conditions and consulted with customers about service histories.
Pharmacy Technician
CVS Pharmacy
Woonsocket, RI
12.2013 - 06.2014
- Supported pharmacological services by refilling medications for patients
- Corporate call Center
- Navigated through multiple computers and documented paperwork
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Broadcasting And Media in Communications - Communications
Ohio Media School
Cincinnati, OH 03.2016 - 11.2017
GED -
Massasoit Community College
Brockton, MA 11.2009 - 12.2009
Skills
Creative problem solving
Administrative support
Account management
Retail store support
Key holder experience
Team Building
Cash Handling
Developing brand messaging
Photography, Painting
Obtained skills/knowledge of becoming a Camera Op while attending Ohio Media School. In my free time I love to draw and paint as well
Timeline
Flex Associate
Amazon
08.2021 - Current
Service to Solutions Professional
Fifth Third Bank
02.2020 - 09.2021
CSR
Loan Max
08.2018 - 01.2020
Key Holder
Clarks Shoes
10.2017 - 03.2018
Broadcasting And Media in Communications - Communications
Ohio Media School
03.2016 - 11.2017
Key Holder
Everything But Water
10.2015 - 03.2018
Watch Specialist
Macys Department Store
07.2014 - 03.2015
Pharmacy Technician
CVS Pharmacy
12.2013 - 06.2014
GED -
Massasoit Community College
11.2009 - 12.2009
Baker
The Cheesecake Factory
10.2009 - 12.2017