Eneroliza Severino
West Palm Beach,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Dedicated administrative professional with successful experience in fast-paced office settings.
Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Ideal Nutrition
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
Quality Assurance Analyst
Robertson, Anschutz, Schneid, Crane & Partners
04.2020 - 01.2022
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Fixed identified issues to improve workflows.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Created and achieved product quality objectives and met product specifications.
- Mentored junior QA analysts in best practices, helping to elevate their skills and boost overall team performance.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
Appointment Setter
Florida Window & Door
11.2018 - 12.2019
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Acted as first point of contact and set appointments for prospective clients.
- Provided valuable feedback on marketing materials used during appointment setting efforts, leading to improved messaging clarity and resonance with target audience groups.
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
Forest Hill High School Adult Education
West Palm Beach, FL05.2013
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- File Organization
- Time Management
- Customer Relations
- Office Management
Timeline
Administrative Assistant
Ideal Nutrition
08.2022 - Current
Quality Assurance Analyst
Robertson, Anschutz, Schneid, Crane & Partners
04.2020 - 01.2022
Appointment Setter
Florida Window & Door
11.2018 - 12.2019
High School Diploma -
Forest Hill High School Adult Education
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