SEVERT PETERSON

• Managed crews and onboarding process
• Created and implemented continuous marketing campaigns associated with lawn care and weed control
• Licensed commercial applicator in Nebraska
• Daily in person contact with prospects and customers
• Familiar with Industry specific software (Yardbooks)
• Motivated employees and enforced company policies
• Inspected vehicles and equipment and performed routine maintenance on vehicles and equipment
• Worked together with office staff to increase telephone sales skills which continues to lead to increased sales and increased retention of existing customer base.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Executed full oversight of the branch's operations, including staff recruitment and training, strategy development, operations improvement, and customer service
• Drove team cohesion and top-notch service delivery across all functions.
• Facilitated full-cycle onboarding for store positions, including interviewing, hiring, and training new recruits to ensure adherence with organizational standards.
• Accommodated customer concerns and facilitated rapid resolutions through cross-functional leadership to ensure customer satisfaction.
• Reviewed existing procedures, identified improvement areas, and developed feasible solutions to drive continuous improvement that leads to streamlined operations.
• Accomplishments:
• Received a promotion from representative to manager within 10 months.
• Amplified the store's revenue portfolio from $5M to $9.2M in less than 2 years.
• Facilitated increases in the closing rate and demo rate to 66% and 89.1% respectively.
• Mentored a sales representative who ranked 1st out of 2,200 employees in an annual performance review.
• Led the office to rank consistently in the top 10 performing offices for sales out of 157 locations within 2 years.
• Recognized by top management for skillful expertise in driving streamlined operations that exhibited cost-efficiency.
• Scaled revenue growth by utilizing sales plans to expand market reach, which led to workforce growth from 4 to 8.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Led multiple projects from initiation to completion, while ensuring efficient resource use and timely completion.
• Inspected site exteriors for storm damage and other indicators of damage to facilitate necessary repairs.
• Analyzed repair needs, developed project timeline and task structures, and reported estimated expenses to ensure accuracy in insurance compensation.
• Led multiple projects focused on the repair and restoration of building exteriors alongside high-performance teams which led to client satisfaction and increased bookings.
• Interfaced with management, clients, and external agencies to coordinate client requirements, financial budgets, and logistical strategies.

• Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
• Followed safe vehicle operations procedures to protect team members and equipment from damage.
• Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
• Mapped and followed routes with GPS in alignment with strict timeframes.
• Addressed complaints from customers in collaboration with managers and supervisors to maintain satisfaction.
• Inspect vehicles before and after use and troubleshot issues.

• Interfaced with prospective clients to assess current needs and recommend product solutions with expert product knowledge
• Facilitated both in-person and phone sales while also performing administrative duties to maintain efficiency.
• Conducted inter-state drives to about 5 states to facilitate product sales and site inspections in residential homes.
• Delivered over $650K out of the $880K 10-month sales target despite multiple client cancellations due to impeccable sales techniques.
• Facilitated rapid responses to client queries about windows, doors, and siding products to ensure full understanding and sustained customer satisfaction.

• Demonstrated strict adherence to safety protocols and driving acuity by conducting drive tours for diverse occasions.
• Interfaced with clients and colleagues to ensure consistent engagement without soliciting unnecessary attention, which led to multiple successful events.
• Acquired repeat clients and service requests which drove consistent customer satisfaction and revenue growth.
• Maintained keen awareness of client movements and the environment to prevent potential accidents.
• Stowed passenger items with care and concern to avoid damage or displeasure with handling.

Greeted customers and checked stqte issued ID's to provide compliance with Nebraska drinking age requirement.

Maintained a friendly yet firm demeanor and previous training and experience in US Border Patrol as a Patrol Agent contributed to building a good rapport with customers as well as staff

Owner found me to be extremely reliable and fair to all patrons, and noted an increase in weekend businss as people felt safe and there were few violent incidents over a 2 year period. This was a second job that allowed me to greatly reduce my credit card debt.