Summary
Overview
Work History
Education
Skills
Interests
Timeline
StoreManager

Sevetria McFarland

Selma

Summary

Dynamic Store Manager with a proven track record at Sheetz, excelling in customer service and team leadership. Enhanced sales through effective inventory management and coaching, resulting in significantly improved customer satisfaction. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and achieves business goals.

Overview

21
21
years of professional experience

Work History

Store Manager

Sheetz
06.2014 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Guest Service Lead 2

Pilot Travel Centers
04.2006 - 04.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Merchandise Manager

JOANN Fabrics and Crafts
08.2004 - 02.2005
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.

Education

No Degree - History

North Carolina Wesleyan
Rocky Mount, NC

Bachelor of Science - Paralegal Studies

University of Maryland Global Campus
Hyattsville, MD

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Store operations
  • Team leadership and coaching
  • Outstanding communication skills
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Team building and leadership
  • Goals and performance

Interests

  • Food Tourism
  • Crafting and DIY Projects
  • Blogging/Vlogging
  • Reading
  • Fashion and Style
  • Knitting and Crocheting
  • Regularly practice mindfulness and meditation for overall wellness
  • Beauty and Skincare

Timeline

Store Manager

Sheetz
06.2014 - Current

Guest Service Lead 2

Pilot Travel Centers
04.2006 - 04.2014

Merchandise Manager

JOANN Fabrics and Crafts
08.2004 - 02.2005

No Degree - History

North Carolina Wesleyan

Bachelor of Science - Paralegal Studies

University of Maryland Global Campus

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Sevetria McFarland