Sevin A. Barnes
Boca Raton,FL
Summary
Dynamic and results-oriented professional with a robust background in customer service, data entry, sales management, and technical support. I am actively seeking a challenging IT position where I can utilize my exceptional organizational skills, sharp attention to detail, and strategic thinking to drive impactful results and enhance overall success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fusion BPO
01.2023 - Current
- Provides exceptional customer service, addressing inquiries and resolving issues promptly
- Process orders, returns, and exchanges, ensuring accurate and timely transactions
- Maintain detailed records of customer interactions and transactions
- Assists in training new employees, promoting a collaborative team environment
- Increased customer satisfaction scores through effective communication and problem-solving skills
- Reduced average response time to customer inquiries through efficient handling of requests
IT Specialist
Freelance Field Nation
01.2021 - Current
- Conducted performance evaluations on Televisions, Computers, Printers and POS Devices
- Resolved client technical issues, ensuring minimal downtime and customer satisfaction
- Identified and resolved performance issues, enhancing system efficiency through optimization of configurations
- Successfully installed and configure hardware, software for small businesses and individual clients
Sales Manager
OSL
01.2022 - 01.2023
- Supervised a team of sales representatives, achieving sales targets and ensuring excellent customer service
- Developed and implemented sales strategies to increase market share and revenue
- Conducted performance evaluations and provided ongoing training and support to staff
- Managed inventory levels and coordinated with suppliers for timely delivery of products
- Analyzed sales data to identify trends and opportunities for growth
- Increased sales revenue through effective sales strategies and team management
- Improved customer satisfaction scores through targeted training and process improvements
- Reduced inventory discrepancies through meticulous inventory management
Data Entry Specialist
Robertson, Anschutz, Scheid Law Firm
01.2019 - 01.2021
- Accurately entered and maintained large volumes of data in company databases
- Conducted data verification and validation to ensure accuracy and completeness
- Assisted in generating reports and analyzing data to support decision-making processes
- Coordinated with various departments to gather and process required information
- Achieved a data entry accuracy rate maintaining high standards of data integrity
Education
High School Diploma -
Boca Raton High School
Boca Raton, FL01.2009
Skills
- Inventory Management
- Customer Support and Communication
- Data Entry and Analysis
- Sales Strategy Development
- Team Leadership
- Process Improvement
- Technical Troubleshooting
- Operating Systems Proficiency
- Microsoft Office Suite
Timeline
Customer Service Representative
Fusion BPO
01.2023 - Current
Sales Manager
OSL
01.2022 - 01.2023
IT Specialist
Freelance Field Nation
01.2021 - Current
Data Entry Specialist
Robertson, Anschutz, Scheid Law Firm
01.2019 - 01.2021
High School Diploma -
Boca Raton High School
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