Summary
Overview
Work History
Education
Skills
Language
Certification
Timeline
Generic

Sevinch Shugaybayeva

Carol Stream,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Dental Office Receptionist

Dental Surgeons LTD
Wheaton, IL
10.2023 - Current
  • Greeted patients warmly, creating a welcoming environment.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Processed referrals to specialists when required
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Arranged documents for insurance claims.
  • Educated patients on proper oral health care instructions and preventive measures.
  • Handled challenging situations with professionalism to maintain a calm office environment.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Entered Explanation of Benefits (EOBs) into the system efficiently.
  • Issued statements to patients with outstanding balances, facilitating prompt payment.
  • Coordinated patient communications by multitasking between phone calls and front desk engagements.
  • Organized and prepared all necessary paperwork for patients scheduled for the following day.
  • Followed up with patients post-procedure to address concerns and ensure satisfaction with their care.
  • Logged all patient interactions into charts and notified management when needed.
  • Boosted office revenue by effectively scheduling an increased number of sedation patients.
  • Guided patients through payment options to ensure clarity and increase likelihood of procedure completion.
  • Developed and presented ideas to management that optimized office operations, boosted profitability, and elevated patient satisfaction.
  • Ensured accurate documentation of patient eligibility and pre-authorization, facilitating efficient office operations.
  • Sent review links to patients to enhance online presence and boost website engagement.
  • Checked and responded to patient voicemails daily.
  • Saved insurance facesheets to verify patient eligibility.
  • Focused on company and revenue growth through strategic management of reception duties.
  • Cultivated customer loyalty by delivering exceptional service in a dental office setting.
  • Guided patients in switching from their previous dental offices to ours, improving patient acquisition and retention.

Dental Assistant

Dental Surgeons LTD
Wheaton, IL
10.2023 - Current
  • Assisted dental surgeons during procedures by preparing instruments and materials.
  • Provided patient care by ensuring comfort and addressing concerns before treatments.
  • Sterilized dental instruments following infection control protocols to maintain safety.
  • Educated patients on oral hygiene practices and post-treatment care instructions.
  • Collaborated with team members to enhance communication and improve patient experience.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Took digital X-rays of teeth using radiographic equipment.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Assisted in IV sedation, full-mouth extractions, and alveoloplasty procedures.
  • Performed dental CT scans to provide detailed imaging for comprehensive patient assessments.
  • Eased patient anxiety prior to procedures and offered help during anxiety episodes.
  • Monitored anesthesia procedures to ensure patient safety during dental treatments.
  • Educated patients on anesthesia options and facilitated discussions to ensure their comfort.

Education

Certification - Phlebotomy

Clark State Community College
Springfield, OH
12-2020

Associate of Science -

College Of Dupage
Glen Ellyn, IL

Skills

  • Front office administration
  • Problem solving
  • Conflict resolution
  • Team collaboration
  • Patient services
  • Excellent multitasking capability
  • Infection control
  • IV sedation support
  • Dental radiography
  • Dental surgery assistance

Language

  • English (Fluent)
  • Turkish (Fluent)
  • Russian (Elementary)

Certification

-Dental Anesthesia Monitoring License

Timeline

Dental Office Receptionist

Dental Surgeons LTD
10.2023 - Current

Dental Assistant

Dental Surgeons LTD
10.2023 - Current

Certification - Phlebotomy

Clark State Community College

Associate of Science -

College Of Dupage

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