Sevonis Lewis
Charleston,SC
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, keen attention to detail, and highly dependable. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Quality Customer Assurance Specialist
Coastal Logistics Group
08.2024 - Current
- Delivered excellent customer service support by addressing client inquiries, resolving issues, and ensuring a positive service experience.
- Reviewed and entered orders into shipment and inventory systems, ensuring accurate processing, fulfillment, and timely delivery to customers.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Verifier
LEGACY Supply Chain Services
01.2022 - 07.2024
- Managed and scheduled all inbound, outbound, and cross-dock shipments for assigned customer accounts, ensuring timely and efficient operations.
- Served as the primary point of contact for customers, addressing shipment-related inquiries and maintaining high levels of client satisfaction.
- Coordinated appointment scheduling with vendors, carriers, and internal teams to optimize logistics workflows and prevent service delays.
- Utilized various logistics systems and online portals to accurately track, monitor, and update shipment statuses throughout the supply chain.
- Maintained detailed and accurate records of all shipment activities, ensuring up-to-date documentation within relevant tracking systems.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
Front Desk Receptionist
The Sunshine House Early Learning Academy
12.2020 - 05.2022
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Claims Specialist/Customer Service
iQor
11.2019 - 01.2021
- Communicated directly with customers to investigate, assess, and resolve insurance and service claims, ensuring high levels of customer satisfaction.
- Analyzed claim issues to determine when escalation to independent experts, vendors, or specialized departments was necessary for resolution.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
No Degree - Medical Administrative Assistant
Coastal Medical Training Institute
Gulfport, MS07-2025
Certification - Medication Technician
P.A.T.C.H Career Institute
North Charleston, SC01-2025
Certification - Dental Assitant
Coastal Medical Training Institute
Gulfport, MS12-2024
Charleston Acceleration Academy
James Island, SC06.2017
Skills
- Maintaining confidentiality
- Vital Signs
- Customer Service
- Appointment Scheduling
- Equipment Sterilization
- Administering Oral Injections
- Administering Injections
- Administrative support
- Customer relationship management (CRM)
- Customer/Client relations
- Office administration
- Document scanning
Certification
- Certified Medication Technician
- Certified Dental Assistant
Timeline
Lead Quality Customer Assurance Specialist
Coastal Logistics Group
08.2024 - Current
Customer Service Verifier
LEGACY Supply Chain Services
01.2022 - 07.2024
Front Desk Receptionist
The Sunshine House Early Learning Academy
12.2020 - 05.2022
Claims Specialist/Customer Service
iQor
11.2019 - 01.2021
No Degree - Medical Administrative Assistant
Coastal Medical Training Institute
Certification - Medication Technician
P.A.T.C.H Career Institute
Certification - Dental Assitant
Coastal Medical Training Institute
Charleston Acceleration Academy
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