Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sevonna Smith

Garner,NC

Summary

Dynamic and results-oriented professional with extensive experience at First Horizon Bank, specializing in customer engagement and technical support. Excelled in enhancing customer satisfaction and streamlining transaction processes. Skilled in Microsoft Office and effective organizational skills, demonstrating a proven track record of productivity optimization and professionalism.

Overview

7
7
years of professional experience

Work History

Universal Banker

First Horizon Bank
Raleigh, NC
06.2024 - Current
  • Provided customer service to clients by answering questions, resolving complaints and processing transactions.
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
  • Assisted customers with online banking setup and troubleshooting issues.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Verified customer identity through driver's license or other forms of identification.
  • Maintained records of customer interactions and transactions in accordance with bank policies.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
  • Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.

Customer Service Specialist/Administrative Assistant

OCS REALTY LLC
Garner, NC
11.2022 - 06.2024
  • Serves as initial point of contact for clients
  • Responds to requests for funding, investment, and client information
  • Resolves general account issues and concerns
  • Gathering pertinent client information, researching client home preferences and logging customer call details
  • Documenting all leads thoroughly by following standardized business processes
  • Scheduling client walk through appointments and consultations
  • Demonstrating knowledge of company procedural goals and systems
  • Locating homes using a consultative approach to position clients with options based on their selective preferences

Call Center Intake Specialist

TRIALCARD
Garner, NC
07.2021 - 11.2022
  • Review and ensure all incoming forms are complete
  • Follow up with stakeholders as appropriate to collect and capture incomplete information
  • Accurately capture program specific requirements from referral into Salesforce CRM
  • Ensure timely processing of all forms/requests based on pre-set program requirements
  • Create new patient profiles and accurately associate referrals to existing patient profiles
  • Assess request on forms and resources appropriate services/resources based on business rules and program guidelines
  • Research and update patient information within the Database and prepare files for regulatory review
  • Answer and triage inbound calls to assigned care coordinators and case managers
  • Work closely with internal team to appropriately manage and resolve issues
  • Maintain confidentiality of patient and proprietary information

Technical Support Specialist

Conduent
Raleigh, NC
12.2019 - 07.2020
  • Providing excellent customer service by listening, analyzing, and solving customer needs
  • Answered incoming technical support high volume calls and providing troubleshooting for cellular devices and additional third-party products and services within a remote call center environment
  • Responded to telephone inquiries and complaints using standard scripts and procedures
  • Processing transactions for multiple lines of business, systems, and products
  • Scheduled in store customer appointments for device changes, upgrades, equipment return or sales transactions
  • Maintaining Customer Service metrics on Call volume, quality of call and attendance

Product Specialist

Kissed By C. Von
Raleigh, NC
06.2017 - 12.2019
  • Delivered customer service support and addressed product inquiries through various channels.
  • Stocked and organized workstation to ensure efficient workflow.
  • Conducted audits to ensure timely replenishment of products and supplies.
  • Participated in product development process, including initial molding stages.
  • Provided customer service support to answer inquiries about product features, pricing, and availability.

Education

Some College (No Degree) - Business Management

Louisburg College
Louisburg, NC
06.2020

High School Diploma -

Rolesville High School
Rolesville, NC
06.2018

Associate of Science - Biotechnology

Wake Technical Community College
Raleigh, NC

Skills

  • Effective Organizational Skills
  • Strong writing and interpersonal skills
  • Motivated team player
  • Customer Engagement
  • Spreadsheet Management
  • Productivity Optimization Skills
  • Active listener
  • Technical knowledge
  • File Organization
  • Microsoft Office
  • Detail-Oriented Analysis
  • Event Coordination
  • Multi-Line Telephone Systems
  • Professionalism and Courtesy
  • Resource Distribution
  • Effective Multitasking
  • Analytical Research Expertise
  • Confidentiality and Data Protection
  • Accurate Data Entry
  • Transaction processing

References

REFERENCES Available upon request.

Timeline

Universal Banker

First Horizon Bank
06.2024 - Current

Customer Service Specialist/Administrative Assistant

OCS REALTY LLC
11.2022 - 06.2024

Call Center Intake Specialist

TRIALCARD
07.2021 - 11.2022

Technical Support Specialist

Conduent
12.2019 - 07.2020

Product Specialist

Kissed By C. Von
06.2017 - 12.2019

Some College (No Degree) - Business Management

Louisburg College

High School Diploma -

Rolesville High School

Associate of Science - Biotechnology

Wake Technical Community College

Similar Profiles

CREATE PROFILE
Sevonna Smith