Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denesha Holcomb

Milwaukee,WI

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Effective professional with several years of experience overseeing teams of employees. Expert at training, supervising and directing daily operations. Motivational leader with upbeat attitude and talent for building team member skills through one-on-one coaching and mentoring.

Results-driven Lead Supervisor known for high productivity and efficient task completion. Skilled in team leadership, operational management, and process optimization. Excel in communication, problem-solving, and adaptability to ensure project success and team cohesion. Committed to fostering positive work environments and achieving organizational goals.

Skilled Lead Supervisor with substantial experience in overseeing daily operations and managing teams. Demonstrates strong leadership abilities, effective communication skills, and strategic decision-making capabilities that foster a productive work environment. Utilized problem-solving acumen to identify inefficiencies and implement solutions for improved productivity in previous roles. Committed to promoting team growth through coaching and development strategies.

Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work.

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.

Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills.

Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement.

Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in administering medication, managing schedules, and maintaining clean living environments for patients. Demonstrated ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. Previous work resulted in significant improvements in patient well-being and satisfaction.

Compassionate Caregiver known for highly productive and efficient task completion. Skilled in personal care assistance, medication management, and mobility support. Excel at communication, patience, and empathy to provide exceptional care and companionship. Adapt quickly to changing patient needs and environments, ensuring comfort and safety at all times.

Sympathtic personal care aide with several years of experience supporting patients with activities of daily living. Professional and clear communicator when instructing and assisting patients as well as when reporting information to healthcare team and supervisors.

Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.

Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.

Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.

Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.

Compassionate professional in personal care, known for high productivity and efficient task completion. Possess specialized skills in elderly support, disability care, and health monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort.

Compassionate Personal Care Aide with experience in providing support to elderly and disabled clients in home settings. Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support.

Overview

27
27
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification

Work History

Lead Supervisor Caregiver

Gt Independence
Milwaukee, Wisconsin
12.2012 - 12.2030
  • Facilitated team meetings to discuss goals, challenges, and performance improvements.
  • Developed training materials to enhance team skills and knowledge.
  • Implemented process improvements that streamlined workflows and enhanced team productivity.
  • Resolved conflicts among team members, promoting a collaborative work environment.
  • Coordinated resource allocation to optimize team performance and meet project deadlines.
  • Evaluated team performance metrics, identifying areas for development and growth.
  • Mentored team members, fostering professional development and career advancement.
  • Established clear communication channels within the team and with stakeholders.
  • Conducted regular one-on-one meetings to provide feedback and support individual growth.
  • Enhanced reporting processes to improve accuracy and efficiency in performance tracking.
  • Managed team schedules, ensuring adequate coverage and support for client needs.
  • Analyzed operational data to identify trends and inform strategic decisions.
  • Promoted a culture of continuous improvement through feedback and innovative ideas.
  • Streamlined onboarding processes for new hires, improving their integration into the team.
  • Trained new hires on company policies, procedures, and processes.
  • Supervised, trained and guided team by coaching on daily activities.
  • Communicated daily schedule and delegated work to employees.
  • Monitored staff performance, providing feedback and coaching employees on their job duties.
  • Managed inventory levels, placing orders as needed to meet customer demand.
  • Resolved customer complaints and inquiries promptly and professionally.
  • Monitored daily operations for quality and adherence to work order specifications.
  • Developed strategies for motivating staff members and improving morale within the organization.
  • Served as a liaison between management and frontline workers during times of conflict resolution.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Conducted regular team meetings to discuss goals, objectives, and strategies for success.
  • Documented timecard data, maintenance logs and production logs.
  • Ensured compliance with safety regulations and industry standards.
  • Coordinated efficient line changeovers to meet standards and maximize uptime.
  • Provided guidance to junior staff members regarding best practices for productivity improvement.
  • Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance.
  • Identified training opportunities and organized seminars and workshops to enhance skillsets.
  • Prepared detailed reports summarizing progress towards departmental goals.
  • Created and maintained employee schedules, ensuring adequate staffing levels in all departments.
  • Assisted in the development of short-term and long-term business objectives.
  • Analyzed production data to identify areas of improvement in efficiency or output.
  • Enforced rules and procedures for accuracy, efficiency and safety.
  • Developed and implemented operational plans to ensure efficient workflow of daily tasks.
  • Implemented process improvements to reduce costs while maintaining quality standards.
  • Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
  • Evaluated existing systems and procedures regularly for effectiveness and accuracy.
  • Established key performance indicators for tracking progress against targets.
  • Coordinated recruitment activities including interviewing and onboarding new employees.
  • Established clear goals for team members that aligned with organizational objectives.
  • Responded to customer questions regarding products, prices and availability.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Streamlined workflow processes, reducing project completion times.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Negotiated with suppliers to secure cost-effective resources.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Implemented new operational procedures, increasing efficiency.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Assigned work and monitored performance of project personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assisted clients with daily living activities to enhance independence and quality of life.
  • Coordinated transportation for clients to medical appointments and social events.
  • Monitored client health by tracking vital signs and reporting changes to healthcare professionals.
  • Administered medication according to prescribed schedules to ensure adherence to treatment plans.
  • Facilitated communication between clients and family members to keep them informed of care progress.
  • Provided companionship to clients, promoting emotional well-being through engaging conversations.
  • Organized and maintained household tasks to create a safe and comfortable living environment.
  • Developed personalized care plans based on individual client needs and preferences.
  • Supported clients in personal care routines, enhancing dignity and self-esteem.
  • Managed schedules and appointments to maximize efficiency in client care.
  • Trained new caregivers on best practices in client support and safety protocols.
  • Responded promptly to client needs, demonstrating adaptability in changing situations.
  • Documented client progress and care activities to maintain accurate records for review.
  • Engaged clients in recreational activities to promote physical and mental stimulation.
  • Collaborated with healthcare teams to align client care strategies with medical advice.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Improved patient outlook and daily living through compassionate care.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Laundered clothing and bedding to prevent infection.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Followed care plan and directions to administer medications.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Accompanied clients to social events such as movies or plays.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Educated families about available resources for home health care services in the local community.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Coordinated transportation services for clients when necessary.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Recorded client status progress and challenges in logbooks and reports.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained detailed records of services performed on clients.
  • Drove clients to doctors' appointments and social outings.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Consulted with client care team to continually update care plans.
  • Contributed to case reviews of client status and progress.
  • Instructed family members on how to provide bedside care.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Led daily operations, ensuring adherence to organizational standards and procedures.

Job Developer

Pncc
Milwaukee, WI
03.2018 - 12.2025
  • Developed strong partnerships with local employers to facilitate job placements for clients.
  • Conducted comprehensive job market analysis to identify trends and opportunities for client placement.
  • Facilitated skill assessments to align client capabilities with employer needs effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Caregiver

Home Helper
South Milwaukee, Wisconsin
04.2022 - 11.2025
  • Assisted clients with daily living activities, ensuring comfort and dignity in personal care.
  • Coordinated transportation for clients to medical appointments and social activities.
  • Monitored clients' health conditions and reported changes to healthcare professionals.
  • Managed medication schedules and ensured timely administration for clients.
  • Facilitated communication between clients and their families to keep them informed.
  • Provided emotional support by actively listening to clients and addressing their concerns.
  • Implemented personalized care plans to meet individual client needs and preferences.
  • Maintained accurate records of client care activities and progress.
  • Organized household tasks, including meal preparation and grocery shopping.
  • Developed engaging activities to promote social interaction and mental stimulation for clients.
  • Responded promptly to clients' needs, demonstrating adaptability in various situations.
  • Trained new staff on best practices for client care and safety protocols.
  • Collaborated with healthcare teams to coordinate comprehensive care for clients.
  • Ensured a safe living environment by identifying potential hazards and addressing them.
  • Provided companionship to clients, reducing feelings of loneliness and isolation.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Improved patient outlook and daily living through compassionate care.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Laundered clothing and bedding to prevent infection.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Followed care plan and directions to administer medications.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Accompanied clients to social events such as movies or plays.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Educated families about available resources for home health care services in the local community.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Coordinated transportation services for clients when necessary.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Recorded client status progress and challenges in logbooks and reports.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained detailed records of services performed on clients.
  • Drove clients to doctors' appointments and social outings.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Consulted with client care team to continually update care plans.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Instructed family members on how to provide bedside care.
  • Contributed to case reviews of client status and progress.

Job Coach

Bright star Mke
Milwaukee, WI
12.2010 - 12.2024
  • Traveled to work locations to provide hands-on training, direct supervision and support to participants.
  • Engaged individuals receiving support through coaching, feedback and skills development exercises.
  • Coached clients on appropriate workplace behavior and expectations.
  • Assisted participants in achieving highest level of independent functioning while receiving services.
  • Worked with staff to develop, monitor and resolve skills training or vocational issues.
  • Mentored program participants by answering questions and directing throughout work shift.
  • Conducted individualized assessments of client abilities, interests, and needs.
  • Guided clients in learning to complete job tasks to develop motivation and skills.
  • Monitored client's performance in the workplace by conducting follow-up visits with employers or supervisors.
  • Gathered work behaviors and productivity data to fulfill reporting requirements.
  • Implemented strategies to foster client's abilities, increasing independence across settings.
  • Identified barriers that prevent individuals from securing employment or advancing their careers.
  • Assisted participants in understanding how their disability affects their ability to work.
  • Maintained accurate records of services provided to each client including progress notes and case histories.
  • Delivered training using multiple methods to reach diverse learning styles.
  • Collaborated with other professionals involved in providing services to job seekers.
  • Worked with individuals to complete application documents for relevant vocations.
  • Assisted with resume writing, job search strategies, and goal setting.
  • Participated in training sessions related to job coaching best practices.
  • Advised participants on educational options available to enhance employability prospects.
  • Engaged in outreach activities within the community to connect with potential employers.
  • Collaborated with employers to secure meaningful employment opportunities for clients.
  • Provided support during the transition from unemployment or underemployment to full-time employment.
  • Developed and implemented individualized action plans for clients seeking employment.
  • Maintained comprehensive database and file systems of supporting document, test scores and history information.
  • Organized mock interviews for clients to practice their interviewing skills.
  • Reviewed intake, service plan and supported documentation to assist participants.
  • Provided assistance to job seekers in developing career goals and objectives.
  • Facilitated workshops on topics such as communication skills, problem solving, and conflict resolution.
  • Created a supportive environment for job seekers to practice interviewing techniques.
  • Organized job fairs and employer panels to connect clients with potential employers.
  • Maintained up-to-date knowledge of federal and state employment laws and regulations.
  • Guided clients in the development of soft skills, such as communication and teamwork.
  • Utilized labor market information to advise clients on emerging job trends and opportunities.
  • Developed individualized employment plans tailored to clients' skills, interests, and career goals.
  • Established strong relationships with local businesses, expanding job placement opportunities.
  • Implemented job accommodations and modifications to support clients' successful employment.
  • Provided crisis intervention as needed, ensuring clients' well-being and job retention.
  • Assisted clients in understanding and obtaining work-related benefits and supports.
  • Managed caseload effectively, ensuring timely follow-up and support for each client.
  • Identified and resolved barriers to employment through one-on-one coaching and support.
  • Advocated on behalf of clients to employers, ensuring fair treatment and workplace accommodations.
  • Evaluated the effectiveness of job coaching methods, adapting strategies to meet clients' needs.
  • Coordinated with vocational training programs to enhance clients' employability skills.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Created and offered additional materials to enhance training.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Selected and assigned instructors to conduct training.
  • Coordinated recruitment and placement of training program participants.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Negotiated contracts with clients for desired training outcomes, fees or expenses.
  • Devised programs to develop executive potential among employees in lower-level positions.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted testing of software and systems to ensure quality and reliability.

Home Health Aide

Home Instead Senior Care Home
Cedarburg, Wisconsin
09.2019 - 05.2022
  • Assisted clients with medication reminders and management to ensure adherence to prescribed treatment plans.
  • Facilitated communication between clients and healthcare professionals regarding health changes and concerns.
  • Supported clients in daily living activities, promoting independence and personal dignity.
  • Monitored vital signs and reported changes to nursing staff for timely intervention.
  • Provided companionship and emotional support, fostering a positive living environment.
  • Prepared nutritious meals tailored to clients' dietary needs and preferences.
  • Researched and implemented best practices for improving patient mobility and safety.
  • Documented client progress and changes in condition to maintain accurate care records.
  • Organized and maintained medical supplies, ensuring availability for client needs.
  • Educated clients and families on health management techniques and resources.
  • Encouraged participation in social activities to enhance clients' quality of life.
  • Developed individualized care plans in collaboration with healthcare teams.
  • Assisted clients with grooming and dressing to promote self-esteem and personal hygiene.
  • Coordinated transportation and appointments for clients to ensure access to necessary services.
  • Implemented safety measures in the home environment to prevent accidents and injuries.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Assisted clients with bathing, dressing, and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Prepared meals and snacks according to prescribed diets.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Helped client with medication self-administration.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Improved patient outlook and daily living through compassionate care.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Assisted in ambulation and exercise routines for clients.
  • Documented care provided and submitted notes to supervisor.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Recognized emergency situations and implemented appropriate procedures.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Tracked and reported clients' progress based on observations and conversations.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Participated in developing individualized care plans based on medical orders and assessments.
  • Instructed family members regarding proper home care techniques and infection control procedures.
  • Educated patients and families on health care needs, conditions, and options.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Delivered high level of assistance with cooking, meal preparation, and shopping.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Cared for disabled children or children with sick or disabled parents.
  • Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.

Teacher

SDC Head Start
Milwaukee
08.2003 - 06.2013
  • Maintained a safe and orderly learning environment for all students.
  • Built and strengthened positive relationships with students, parents, and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Provided individualized instruction to meet the needs of all students.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Supervised after school activities such as clubs or sports teams.
  • Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
  • Utilized technology such as interactive whiteboards and online resources to enhance instruction.
  • Implemented behavior management strategies to maintain classroom discipline.
  • Assessed student performance through tests, quizzes and other assessments.
  • Encouraged critical thinking skills and problem solving strategies among students.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Prepared and graded subject tests for students.
  • Used videos, lectures and moderated discussions to engage students during class.
  • Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
  • Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
  • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
  • Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
  • Received recognition for contributions to innovative concepts in classroom instruction.
  • Led students through safety procedures for active shooter and fire drills.

Education

Academic Solutions High
Milwaukee, WI

Skills

  • Team leadership
  • Conflict resolution
  • Workflow optimization
  • Performance evaluation
  • Compliance management
  • Customer relationship management
  • Job coaching techniques
  • Recruitment strategies
  • Process improvement
  • Effective communication
  • Problem solving
  • Mentorship techniques
  • Time management
  • Motivational techniques
  • Team management
  • Employee engagement
  • Human resources management
  • Relationship building
  • Project planning
  • Decision-making
  • Staff management
  • Priority management
  • Department organization
  • Staff discipline
  • Verbal and written communication
  • Business development
  • Documentation and reporting

Certification

  • Ethics training, security awareness training 3/8/2023.
  • Online abusive head trauma prevention training for child care providers 6/20/2023.
  • Bathing tips (caregiver) 06/05/2023.
  • Activities for individuals living with alzheimer’s disease (caregiver) 06/23/2023.
  • Using assistive devices (caregiver) 06/05/2023.
  • Understanding abuse-HCP 12/19/2022.
  • Guarding against abuse-HCP 12/19/2022.
  • Nutrition for elderly (caregiving) 06/30/2023.
  • Working with non-compliant clients (caregiving) 06/24/2023.
  • Understanding fall risk factors (caregiving) 06/24/2023.
  • Using assistive devices (caregiver) 06/05/2023.
  • Adult and pediatric first Aid/CPR/AED-BL
  • Assisting with personal care through ADL’s 1/28/2025.

Timeline

Caregiver

Home Helper
04.2022 - 11.2025

Home Health Aide

Home Instead Senior Care Home
09.2019 - 05.2022

Job Developer

Pncc
03.2018 - 12.2025

Lead Supervisor Caregiver

Gt Independence
12.2012 - 12.2030

Job Coach

Bright star Mke
12.2010 - 12.2024

Teacher

SDC Head Start
08.2003 - 06.2013

Academic Solutions High
Denesha Holcomb