Seyi Jenyo
Alexandria
Summary
Skilled business process automation engineer with over a decade of experience in banking and fintech, specializing in BPA and core banking applications. Successfully led the migration of Ecobank’s core banking application to Flex Cube12.4, achieving a23% boost in operational efficiency within18 months. Proven expertise in driving projects and managing teams to enhance customer experience and optimize workflows.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead, Business Process Automation (COE)
eProcess Nigeria
02.2024 - Current
- Designed and implemented automated workflows over12 months, reducing process cycle time by37% across departments
- Led a team in deploying BPA solutions, achieving a40% increase in operational efficiency
- Conducted training for50+ employees on automation tools within three months, enhancing capabilities and promoting continuous improvement
- Oversee daily operations of the Business Process Automation COE, ensuring alignment with organizational goals
Lead, Core and Business Application Implementation
eProcess Nigeria
01.2020 - 01.2024
- Implemented initiatives that improved core banking applications, boosting customer experience by25% in two years
- Tracked financial data and developed predictive models to enhance decision-making
- Created procedural manuals, cutting onboarding time by30% for new team members
- Monitored performance metrics and conducted root cause analysis, reducing system downtime by15%
- Collaborated with IT security to ensure compliance, lowering incidents by40%
- Analyzed requirements from100+ users, converting them into actionable technical specifications
- Established change management processes for seamless application updates, minimizing operational disruptions
- Used data analytics to identify trends, driving informed decisions that improved efficiency and customer satisfaction
Functional Implementation Manager, Software Deployment
ECOBANK NIG LTD
06.2018 - 12.2019
- FALCON – Successfully migrated and implemented Ecobank’s group core banking application to Flexcube12.4, enhancing operational efficiency by23% and customer experience within18 months
- Conducted user acceptance testing (UAT) for all functionalities, ensuring95% approval from end-users before go-live
- Developed training documentation that reduced support tickets by25% in the three months following software deployment
Customer Service Manager
ECOBANK NIG LTD
07.2016 - 06.2018
- Supervised operations staff, enhancing service delivery speed by25% through targeted training and performance monitoring
- Authorized transactions and ensured proper documentation, reducing transaction discrepancies by30% within the first quarter
- Streamlined the account opening process, achieving95% accuracy in documentation and reducing processing time by20%
- Conducted daily reviews of branch GL accounts, resolving aging items within48 hours to maintain accurate financial reporting
- Recorded customer transactions accurately, issuing computer-generated receipts with a99% accuracy rate during a busy quarter
- Ensured strict adherence to departmental controls and the Call Over process, achieving zero regulatory infractions during the review period
Branch Operations Supervisor
ECOBANK NIG LTD
07.2011 - 07.2016
- Provided timely and accurate reports on Branch Operations, meeting all institutional and regulatory deadlines with100% accuracy
- Facilitated branch training sessions, improving employee knowledge and compliance by30% within the first quarter of year2012
- Maintained ATM functionality at98% uptime, escalating and resolving faults within four hours of identification
- Managed branch cash flow effectively, preventing cash outs and ensuring compliance with COP limits during cash evacuations
- Supervised team members, conducting performance appraisals that improved overall team productivity by20% within six months
- Managed cash and cheque book processes from initiation to delivery, ensuring100% compliance with security protocols
Education
B.Sc (Hons) - Finance
UNIVERSITY OF ILORIN
01.2003
Skills
- Agile Project Management
- Data Analysis
- Business Process Analysis & improvement
- Requirement Elicitation
- Business Process Automation
- IT Service Management
- Communication
- Problem-Solving
- Time Management
- Tracking and Reporting
- Leadership
- Team Collaboration
Certification
- Certificate in Business Analytics Columbia Business School Exec. Edu.2022
- Certified Scrum Product Owner (CSPO) Scrum Alliance2024
- Certified Scrum Master (CSM) Scrum Alliance2024
- PRINCE2 Project Manager PeopleCert2024
- ITIL Foundation PeopleCert2023
Affiliations
Fellow, Association of Chartered Certified Accountants (FCCA)2019
Timeline
Team Lead, Business Process Automation (COE)
eProcess Nigeria
02.2024 - Current
Lead, Core and Business Application Implementation
eProcess Nigeria
01.2020 - 01.2024
Functional Implementation Manager, Software Deployment
ECOBANK NIG LTD
06.2018 - 12.2019
Customer Service Manager
ECOBANK NIG LTD
07.2016 - 06.2018
Branch Operations Supervisor
ECOBANK NIG LTD
07.2011 - 07.2016
B.Sc (Hons) - Finance
UNIVERSITY OF ILORIN
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