Seylin Castro
Lilburn,GA
Summary
Achieved significant improvements in dental lab efficiency and patient care quality at OrthoPerfect LLC through expert application of 3D printing knowledge and exceptional teamwork. Streamlined processes and enhanced communication led to reduced case turnaround times and fostered strong professional relationships, demonstrating a blend of technical proficiency and customer service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dental Lab Assistant
OrthoPerfect LLC
4634 Lawrenceville Highway Nw
11.2021 - Current
- Contributed to the success of the dental practice by consistently meeting deadlines for case completion.
- Provided exceptional customer service to dentists, fostering strong professional relationships and generating repeat business.
- Implemented inventory management systems that reduced waste and saved costs on materials used in the laboratory.
- Attended industry conferences and workshops to stay current on the latest trends in dental laboratory technology.
- Proactively identified opportunities for improvement within the lab processes which led to increased productivity and higher quality work.
- Supported the training of new lab assistants, sharing knowledge and expertise for their professional growth.
- Worked closely with fellow lab technicians to troubleshoot issues during the fabrication process, leading to improved problem-solving skills.
- Managed multiple projects simultaneously while maintaining focus on accuracy and precision.
- Assisted in the fabrication of dental prosthetics, resulting in higher quality patient outcomes.
- Enhanced productivity through effective time management and prioritization of tasks.
- Reduced turnaround time for cases through diligent attention to detail during every step of the fabrication process.
- Collaborated with dentists to ensure accurate and timely delivery of dental restorations.
- Maintained a clean and safe work environment, adhering to strict infection control protocols.
- Ensured high-quality results by meticulously following dentist prescriptions for each case.
- Improved dental lab efficiency by streamlining processes and organizing workflow.
- Streamlined communication between the dental lab team members increasing efficiency in daily operations.
- Utilized advanced digital technology to accurately design and produce custom dental appliances.
- Completed detailed models of patients' mouths to create accurate devices.
- Adhered to specifications to craft well-fitting appliances.
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
Medical Office Assistant
Norcross Pediatrics Clinic
4608 Jimmy Carter Blvd Unit 7 Norcross, Ga 30093
05.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
Education
No Degree - Bachelor Of Biochemistry
Georgia Gwinnett College
Lawrenceville, GA05.2026
No Degree - Dental Assisting
Accelerated Dental Assisting Academy
719 Scenic Highway South, Lawrenceville, Ga 3004603.2024
High School Diploma -
Berkmar High School
Lilburn, GA05.2021
Skills
- Lab Safety Protocols
- Patient confidentiality
- Sterilization techniques
- 3D Printing Knowledge
- Impression Handling
- Quality Control
- Friendly, Positive Attitude
- User Equipment Training
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Organization and Time Management
- Organizational Skills
- Multitasking Abilities
- Customer Service
Certification
Dental Radiology Certification
Languages
Spanish
Native or Bilingual
Timeline
Dental Lab Assistant
OrthoPerfect LLC
11.2021 - Current
Medical Office Assistant
Norcross Pediatrics Clinic
05.2021 - Current
No Degree - Bachelor Of Biochemistry
Georgia Gwinnett College
No Degree - Dental Assisting
Accelerated Dental Assisting Academy
High School Diploma -
Berkmar High School