SEYMOUR D'SOUZA

Recruitment & Onboarding:

• Managed recruitment and onboarding of 3000+ candidates for Qatar Airways and Hamad International Airport for FIFA-2022 readiness.
• Oversaw all joining formalities for remote, consultant, and temporary hires, including planning, sourcing, interviewing, and mobilization.

Project Management:

• Defined project scope, objectives, timelines, milestones, and resource allocation.
• Monitored project progress, adjusted schedules and resources, and ensured quality control of deliverables.
• Provided regular project updates to stakeholders on strategy, adjustments, and progress.
• Managed risks and identified potential issues, ensuring smooth project execution.

Cross-functional Collaboration:

• Collaborated with cross-functional teams to implement project plans and ensure compliance with policies and regulations.
• Managed contracts with vendors and suppliers, assigning tasks and communicating expectations.

Budget & Resource Management:

• Prepared and tracked project budgets to ensure alignment with financial goals.
• Predicted and managed resources efficiently to meet project objectives.

Client & Accommodation Coordination:

• Secured staff accommodation in Qatar, coordinating with local real estate vendors.

Key Achievements:

• Utilized industry best practices throughout project execution to ensure high-quality outcomes.
• Measured project performance to identify and implement improvements.

Market Growth & Strategy:

• Drove sustainable growth in the Qatar market.
• Developed and executed market visit and route-to-market plans.

Client & Dealer Relations:

• Built and maintained relationships with dealers/retailers.
• Ensured product visibility and availability for the OmniGOO range.

Risk & Policy Management:

• Managed risks in client onboarding and resolved policy/process gaps.
• Developed/amended policies and procedures in collaboration with internal teams.

Stakeholder Collaboration:

• Worked closely with CEOs, COOs, Legal, Compliance, and Technology teams.

Subject Matter Expertise:

• Acted as a subject matter expert on Conversational Commerce.

Meetings & Documentation:

• Facilitated meetings and prepared related documentation and minutes.

• Collaborated with business development, marketing, and product teams on proposals.
• Developed new services based on market and client insights.
• Managed analysis of target markets, clients, and documentation.
• Provided market intelligence on industry trends and competitors.
• Built relationships with potential clients, consulting firms, and partners.

Key Achievements:

• Negotiated a QAR 800,000 exclusivity contract.
• Increased company revenue by 30% in the first year.

Client Database:

• DFC, Mall of Qatar, Gate Mall, Salam International, PIH Group, Hypermarkets, Darwish Holding, Al Fardan Group, Ali Bin Ali Group, Jaidah, W Hotel, Hilton Hotels, Villaggio Mall, Vendome Mall.

• Contract Management: Negotiated SGHA and other ground services contracts, ensuring cost efficiency and SLA compliance.
• Operations & P&L: Led 12 cost centers, including Ground Services, Hub Operations, Strategy, and Lounges (160+ stations).
• Performance & Cost Reduction: Implemented KPIs, cost reduction programs, and productivity improvements.
• Cross-Department Collaboration: Fostered strong relationships with Finance, HR, IT, Legal, and more.
• Project Management: Managed special projects and new station setups, ensuring timely staffing and operational readiness.
• Team Development: Delivered continuous coaching and performance feedback to team members.

• Crew Logistics: Coordinated crew accommodation and transport across the network, ensuring quality service.
• Training & Compliance: Managed flight operations training, regulatory compliance, and license renewals with Qatar Civil Aviation Authority.
• System Management: Oversaw PTRMS and PRISM system upgrades and maintenance in collaboration with IT.
• Budget Management: Successfully managed flight operations administration budgets, meeting financial targets.
• Operational Efficiency: Optimized training processes and improved document control via e-Docs migration.

• Manager, Flight Operations Training Support & Logistics
• Senior Officer, Flight Operations Training
• Commercial Controller, IOC
• Airport Services Duty Officer

Fast-tracked career with progressive roles in training coordination, airport operations, and customer service.

• Managed departure and arrival services, RAMP, load control, flight handling, and baggage services.
• Delivered exceptional customer service to passengers during check-in and boarding processes.

• Performed passenger documentation checks and baggage screening.
• Ensured compliance with safety and security regulations at the airport.

• Developed a deep understanding of the company’s services to meet customer needs.
• Built strong customer relationships by addressing inquiries, complaints, and providing tailored solutions.
• Successfully attracted new customers and expanded the company’s client base.

• • Customer Service Executive whilst being exposed to administrative duties concerning billing and sales, maintaining records of accounts as well undergoing on job training in the areas of sales and operations.