Seymour Dunkley
Mandeville,LA
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Amtrak
New Orleans, LA
12.2021 - Current
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Maintained accurate records of customer interactions for future reference.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Assisted in developing training materials for new hires as well as existing employees.
- Recruited qualified personnel when needed for open positions within the department.
- Answered phone calls and responded to questions and concerns.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Evaluated employee job performance and motivated staff to improve productivity.
- Interviewed, hired and trained staff to meet company objectives.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
GED -
New York State Department of Education
New York, NY01-2006
Skills
- Issue Resolution
- Team Building and Leadership
- Positive and Constructive Feedback
- Delegating Work
- Leading Team Meetings
- Decision-Making
- Customer Service
- Training and mentoring
- New Hire Training
Accomplishments
- 2017 - Received Amtrak presidential award in customer Service
- 2014 - Perfect attendance, Most Efficient LSA, and Most Informative Announcement Award.
- 2013 - Best Dress Employee Award
Certification
- Management 101 & 201
- Workplace Harassment
- Conflict of Interest
- Safety Starts with me
References
References available upon request.
Timeline
Customer Service Supervisor
Amtrak
12.2021 - Current
GED -
New York State Department of Education