Seyna Silva
Miami Gardens
Summary
I am a highly motivated, organized, and professional individual with over five years of experience in event coordination, along with additional background in retail, property management, and front desk operations. I have a strong foundation in high-end customer service, consistently delivering a prestigious level of service to Class A clients and maintaining high operational standards.
I work effectively both independently and as part of a team, and I thrive in multicultural environments. I enjoy engaging with individuals from diverse backgrounds and excel in both verbal and written communication. Bilingual in English and Spanish, I bring strong interpersonal skills and a commitment to delivering exceptional service in every role I take on.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Globaltex Fine Linens
02.2025 - Current
- Manage front desk operations, including showroom upkeep, greeting customers, and preparing refreshments for clients and staff
- Handle customer service emails and manage the Shopify platform, resolving client complaints and processing wholesale forms
- Assist with online order fulfillment and create accurate product labels
- Support the dispatch team to ensure timely and organized shipments
- Coordinate with truck drivers and UPS to manage outgoing deliveries
- Pick up supplies as needed to support daily operations
- Assist walk-in customers with product sales and inquiries
- Answer and direct incoming phone calls in a professional manner
Event Assistant
Sanabria Events and Design
08.2021 - 02.2025
- Assisted the event planner in coordinating a variety of events, including weddings, birthday parties, and baby showers.
- Handled catering orders, prepared decorations, and arranged event spaces to create memorable experiences.
- Tested lighting and microphones to ensure optimal performance during events.
- Collaborated with the DJ to select party music and help with event layouts for weddings and announcements.
- Ran errands for the event planner and supported team members with event preparations.
- Provided post-event support, assisting with clean-up and ensuring all event details were properly managed.
Front Desk Receptionist
Farmasi US llc
01.2024 - 10.2024
- Greet and welcome visitors, clients, and employees
- Answer and direct phone calls
- Provide information to inquiries (in-person, via phone, or email)
- Assist visitors with check-in/check-out procedures
- Handle complaints or direct them to the appropriate person
- Schedule and manage appointments, meetings, and conference rooms
- Maintain and update records, files, and databases
- Sort, distribute, and manage incoming and outgoing mail/packages
- Prepare and organize documents, reports, and correspondence
- Perform data entry and maintain logs
- Order and manage office supplies and inventory
- Ensure the reception area is clean, organized, and welcoming
- Assist other departments with clerical tasks
- Handle basic bookkeeping tasks
- Operate office equipment (printers, copiers, fax machines)
- Manage company email accounts and respond to messages
- Update company calendars and
- Assist with online scheduling systems or customer management software
- Monitor and control building access
- Ensure compliance with company policies and confidentiality agreements
- Report suspicious activity or security concerns
- Process payments and invoices (retail, medical offices, salons, etc.)
- Handle travel arrangements and reservations for staff
- Coordinate event planning and company functions
Waitress/Host
Salvatore Pizza
01.2022 - 06.2024
- Managed opening and closing duties for the restaurant, including overseeing register operations.
- Coordinated seating arrangements to ensure efficient guest flow and a positive dining experience.
- Processed take-out and delivery orders, ensuring accuracy and timely service.
- Handled dishwashing and maintained cleanliness of floors and kitchen areas.
- Restocked condiments and other essential supplies to ensure smooth operations.
- Conducted weekly inventory checks, ensuring stock levels were adequate and items were properly organized.
Babysitter
08.2021 - 03.2023
- Provided childcare for children ages 5 and up in Hialeah, FL, and other household locations.
- Supervised homework and ensured a productive, supportive learning environment.
- Prepared meals and ensured balanced nutrition for the children.
- Managed bedtime routines, ensuring a calm and consistent end to the day.
- Engaged in playful activities to foster creativity and development.
- Assisted with diaper changes and personal hygiene tasks.
- Maintained cleanliness in play areas and around the home.
- Supported potty training efforts and promoted healthy habits.
- Planned and organized fun, educational activities for the children.
- Maintained open communication with parents to ensure aligned care goals.
- Assisted with bathing and dressing to ensure the children's comfort and well-being.
Assistant to the Property Manager Internship
Cfhgroup
01.2022 - 12.2022
- Maintained and organized extensive filing systems, ensuring accurate and up-to-date documentation of leases, tenant records, and property maintenance logs
- Answered high volumes of incoming calls, providing prompt and professional customer service to prospective tenants and current residents
- Conducted property tours and unit showings, highlighting features and amenities to potential renters
- Discussed rental pricing, lease terms, and availability with prospective tenants, supporting leasing efforts and occupancy goals
- Assisted with day-to-day administrative tasks to support the property manager, contributing to the smooth operation of property management activities
Education
Highschool diploma -
MDC
Opa-locka, FL06.2025
Skills
- Front Desk Operations
- Microsoft Outlook
- Microsoft Excel
- Typing
- Computer Skills
- Document Management & Filing Systems
- Administrative Support
- Event Planning
- Events Management
- Customer Service
- Communication Skills (Verbal and Written)
- Public Relations
- Phone Etiquette / Call Handling
- Professionalism
- Discretion and Confidentiality
- Retail Sales
- Merchandising
- Serving Experience
- Unit Showing / Sales Presentation
- Leasing Procedures
- Pricing Discussion / Rent Negotiation
- Property Management Support
- Tenant Relations
- Basic Real Estate Knowledge
- Babysitting
- Childcare
- Nannying
- Meal Preparation
- Coffee Experience
- Floral Design
- Organizational Skills
- Attention to Detail
- Problem-Solving
- Multitasking
- Time Management
Certification
CDL A
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Globaltex Fine Linens
02.2025 - Current
Front Desk Receptionist
Farmasi US llc
01.2024 - 10.2024
Assistant to the Property Manager Internship
Cfhgroup
01.2022 - 12.2022
Waitress/Host
Salvatore Pizza
01.2022 - 06.2024
Event Assistant
Sanabria Events and Design
08.2021 - 02.2025
Babysitter
08.2021 - 03.2023
Highschool diploma -
MDC
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